Job Information
Snapon INTERN - Application Support Engineer in Richfield, Ohio
Overview SNAP-ON BUSINESS SOLUTIONS (SBS - a group within the RS&I Division of Snap-on Incorporated) Location: Richfield, OH (between Independence and Fairlawn, OH) Work Schedule: Monday thru Friday - up to 30 hours per week (flexible with student's school schedule). Level: Seeking students, beginning Junior and Senior level coursework. APPLICATION SUPPORT ENGINEER - IT Technology - INTERN / CO-OP The primary responsibility of this role is to support the smooth running of all critical internal applications for the business. Responsibilities * *Maintain a secure and highly available application environment for all supported applications. * *Execute release (data and code) activities related to the operations and monitoring of SBS internal and external web sites, critical business systems and revenue generating systems. * *Perform troubleshooting support for all assigned software applications. * *Create and adhere to SLA's for production application support and all web based releases. * *Responsible for the installation, maintenance, troubleshooting and technical support of supported applications. * *Promptly respond to the technical support needs of internal and external customers. * *Work closely with other departments as needed, tracking issues to successful resolution. Keep detailed records of events, issues and resolutions in our ticket tracking system. * *Provide a superior customer experience, driving overall satisfaction by pro-actively being a customer advocate for all customer impacting issues. * *Suggest, design, implement and deploy new technologies to help SBS achieve its strategic business goals. * *Adhere to Change Management practices, including review, coordination, deployment, and follow-up procedures as they relate to SBS and Industry standards. * *Adhere to security measures to ensure that the information assets of the Company and the commercial clients are protected at all times. * Perform other duties as assigned. Qualifications * Associate's degree in Computer Science or Computer Engineering or equivalent work experience. Related work experience and industry recognized certifications will be considered. * Must be currently enrolled at college/university with a major in Information Technology/Computer Science and maintain a 2.5/4.0 average. * Experience in supporting server based applications, application maintenance and support. * Working knowledge of Windows Operating Systems (Windows 10 and 11) * Basic understanding of a Microsoft Windows environment is helpful. * Detailed knowledge of Microsoft or Linux operating systems. * Some experience with tools such as SharePoint, MS Team Foundation Server, Jira, Source control solutions. * Some experience trouble-shooting applications and database issues. * Some demonstrated experience with customer support providing mission critical support. * Working knowledge of programming concepts and web technologies. * Experience with HTML, XML, SQL, JSON, YAML, HCL, Python, Ansible are a plus! * Good organizational skills required. * Good interpersonal and communications skills and ability to work with clients, technical staff, and vendors. * Good problem solving and consultative skills. * Ability to seek out solutions independently. * Good planning, project Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA5MTgzLjEwNTA4QHNuYXBvbmNvbXAuYXBsaXRyYWsuY29t