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Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our planet.

The Client Services Technician will build, maintain, and troubleshoot end-user computing systems while maintaining build room inventory and tracking work in a ticketing system.

RESPONSIBILITIES:

• Imaging (through MECM) and provisioning (through Intune) of Windows-based computer systems.
• Providing timely and exceptional Executive/VIP IT support.
• Troubleshooting a variety of issues relating to both computing hardware and software.
• Diligent tracking, labeling, and maintaining of all Build room inventory.
• Engage internal (and potentially external) customers to resolve issues and/or assist with ordering equipment.
• Utilizing command line utilities to install, repair, and configure computer software.
• Accurate tracking of work, issues, resolutions, and time via an internal ticketing system (Service Now).
• Utilizing Microsoft Intune to troubleshoot both Windows workstations and Mobile devices.
• Describing complex IT-related topics to end users and VIPs.
• Keeping up in a fast-changing IT environment.
• Learning to support new technologies and software as needed.
• Troubleshooting, ordering, and maintaining the following:
• Being available after hours and weekends during on call assignments (1 week every 2 months).
• Troubleshooting endpoint networking-related issues.
• Adhering to all corporate IT Security policies.

Required Qualifications:

• A minimum of a high school diploma or equivalent
• 4+ years of experience in the IT industry (or an equivalent combination of education and experience)
• Experience troubleshooting computer hardware.
• Extensive experience troubleshooting the Windows operating system and a variety of software issues.

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``` - Experience documenting work in IT tickets. - Creating and modifying objects in Active Directory. - Performing basic device management tasks in Microsoft Intune. - Experience working in the Windows CLI. - Experience troubleshooting networking issues on a variety of devices (i.e. Windows, iOS, AndroidOS, MacOS, etc.). - Experience troubleshooting Office products (Word, Excel, Outlook, PowerPoint, etc..). - Experience utilizing SCCM/MECM and Intune to gather information and resolve issues. - General knowledge of proper IT Security practices.

Preferred Qualifications:

• Associates in Information Technology or equivalent.
• Experience working in a manufacturing environment strongly preferred.
• Comptia A+ and/or Network+ Certifications.
• Powershell Scripting.
• Troubleshooting legacy Windows-based computers (i.e. Windows XP and 7).
• Experience working within ServiceNow.

Work Environment:

• This is an onsite position where the expectation is for you to be onsite 5 days a week, Monday-Friday.

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``` - This role occasionally requires you to be on-call.

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