Job Information
International Paper Customer service Representative in Reynosa, Mexico
Job Description
Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; h as a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. Oversee the most complex problem resolution issues and escalations; typically works with larger, more complex accounts.
Take customer orders either directly from customers or account managers.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
Process purchase orders, coordinate account credits and maintain customer data.
Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
The Skills You Will Bring:
Professional degree
Preferred experience working in a manufacturing environment
Preferred computer data-entry experience
Preferred experience in the corrugated box industry
5-8 years of customer relations experience; preferably 2+ years’ experience in industry specific customer relations.
Action Oriented
Being Resilient
Customer Focus
Instills Trust
Bilingual
Job Identification 2000678
Job Schedule Full time
Locations Ave. Pedregal Lot 5b Y 6a, Reynosa, TMS, 88780, MX