Job Information
ICF UX Researcher - Remote in Reston, Virginia
Description
We seek a talented User Experience Researcher to join a growing team of designers, researchers, and writers supporting clients in federal government. Through our work building and modernizing enterprise software applications, you will have the opportunity to design products that are simple, intuitive, and satisfying that ultimately help the federal government work better and deliver better services.
As a UX Researcher, you have a pivotal role in understanding and advocating for end users while collaborating with stakeholders and cross-functional partners to optimize product prototypes, validate product and design decisions, and deliver high quality experiences. You will be responsible for conducting quantitative and qualitative research, synthesizing secondary research, and translating insights into powerful stories. You will distill findings into actionable insights, advocate for customer and user needs, collaborate on product designs, validate them with users, and more.
This position will be embedded in one of our projects in the federal healthcare IT industry, such as the US Department of Health and Human Services and the Centers for Medicare and Medicaid Services.
Key Responsibilities
Work to support the UX vision and strategyestablishedby project leadership in alignment with businessobjectives.
Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions.
Help drive empathy andvalidateconcepts by conducting user interviews and surveys, developing personas, and conductingotherresearch.
Support effortsto discover and develop UX solutions byparticipatingin ideation sessions, rapid testing, and concept validation.
Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research.
Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story.
Basic Qualifications
Bachelor's degree
3+ years of applied UX research experience in the software industry.
Able to provide1 or morecase studiesdemonstratingyour research process and deliverables.
Candidate mustresidein the US,be authorized towork in the US, and work must be performed in the US
Candidate must haveresidedin the US 3 of the last 5 years
Candidatemust be eligible for public trust.
Preferred Qualifications
Master’s degree in psychology, human computer interaction, human factors, or relatedfield.
10+ years of overall professional experience preferred.
Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.
Experience in federal contracting or healthcare IT preferred.
Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services.
Professional Skills
Complete tasks effectively and on schedule as part of a broader development team.
Participate in an Agile process to learn quickly and iterate on your project's user experience.
Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts.
Understanding of usability and accessibility including heuristic and expert methods.
Strong research skills in at least one branch ofresearchsuch as qualitative, quantitative, and design-based methods.
Demonstrate excellent written, visual, and verbal communication.
Ability to work successfully with a cross-functional, diverse, and distributed remote development team.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $167,644.00
Nationwide Remote Office (US99)