Job Information
ICF Site Reliability Engineer - Remote in Reston, Virginia
Description
ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.
Our Health Engineering Solutions (HES) team works side by side with customers to articulate a vision for success, and then make it happen. We know success doesn't happen by accident. It takes the right team of people, working together on the right solutions for the customer. We are looking for a seasoned SRE to establish a culture of improvement in observability and reliability.
You will work closely with software engineering teams to ensure that applications, databases, pipelines and APIs run reliably. You will be expected to create, set, and exceed service level objectives as key indicators of application health. You will be working on a mission critical software program whose goal is to support the ecosystem of Centers for Medicare & Medicaid Services (CMS).
Our core work hours are 10am - 4pm Eastern Time with the option to start earlier or work later depending on your time zone.
Key Responsibilities:
Define and maintain SLIs, SLOs, and SLAs fortheInternet-based Quality Improvement and Evaluation System(iQIES) application.
Performance tuningthat will model load scenarios,forecastingcapacity,andoptimizescaling strategies
Design andoptimizethe observability stack through New Relic,CloudWatch,and Jenkins CI/CD pipelines
Participate in root cause analysis foroperational issues and improve incidentresponse process
Participate increating,monitoring, andoptimizingactionablealertsto respond to issuesin a timely manner
Developtools and scripts
Develop andmaintainJenkins CI/CD pipelines, using declarativeJenkinsfilesand foundational Groovy for pipeline logic and enhancements
Deploy services to Fargate, EKS, Lambda, Airflow, Databases
Manage security groups and access controls. Thoroughly understand fundamentals like security groups, IAM, managing RDS
Apply patch management and hardening practices
Align with DevOps andTechnical Leadsto ensureoverall strategy
Activelyparticipatein releasesand product launcheswith expectation ofbeing onlineduringrelease windows
Required Qualifications
5+yearsexperiencein a software development environmentand aBachelor’sdegree;OR 3+yearsexperiencein a software development environment and aMaster’sdegree
5+ yearssupportinga high‑availability production environment (cloud or on‑prem)
3+ years of workingin a SRE rolein alarge scalecloudimplementinghigh availability andscalability
3+ years of experiencefocused on SRE, DevOps, or Platform Engineering
Must be able to obtain andmaintaina public trust clearance
Candidate mustresidein the US,be authorized towork in the US, and work must be performed in the US
Must have lived in the US 3 full years out of the last 5 years
Preferred Qualifications
Previouswork in a regulated healthcare or federal agency environment
Full stack web development experience
Expert indeploymenttechniquestominimize down-timelike Blue-Green, Canary,A/B testing approaches,and zero downtime deployments
Understanding of security groups and access controls
Experience with Atlassian tooling such as Jira and Confluence
Professional Skills and Tools :
Cloud platform experience with AWS
Observability: CloudWatch, New Relic or similar
Infrastructure: Kubernetes, Docker
IaC: Terraform
CI/CD: Git,Jenkinsor GitHub Actions
Database: SQL relational database
Docker: Thorough understanding of Docker and Docker Compose. Understand best practices, caching, volume mounts,etc
Highly effective analytical, problem-solving, and decision-making capabilities.
Strong written and verbal communication skills
Ability to clearly articulate and communicate complex technical ideas to non-SREcolleagues.
Ability to understand project requirements and be innovative in finding solutions in highly regulated government environments.
Flexibility and the ability to accept a change inprioritiesas necessary.
Demonstrated time management skills.
Strong organizational skills with attention to detail.
Job Location:
This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$108,476.00 - $184,409.00
Nationwide Remote Office (US99)