Job Information
Cisco Strategy & Planning Analyst in Research Triangle Park, North Carolina
The application window is expected to close on: 04/10/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .
This role is fully remote and hiring location is flexible within hiring country.
Meet the Team
ThousandEyes’ Customer Success Strategy, Planning & Operations (SP&O) team partners closely with the global Customer Success team to drive retention, expansion, and long-term customer value. The team focuses on defining strategy, operationalizing priorities, and enabling data-driven decision-making that improves customer outcomes and business performance.
As a Strategy & Planning Analyst , you will play a critical role in translating strategic priorities into executable programs that support renewal growth, adoption, and customer health. Reporting to a leader within SP&O, this role offers strong exposure across Customer Success leadership and cross-functional partners in a fast-paced, high-impact environment.
Your Impact
Strategic Planning Support: Assist leadership in operationalizing strategic priorities tied to renewals, adoption, and customer outcomes. Support annual and quarterly planning activities, including gathering inputs, preparing materials, and tracking progress against team goals.
Customer Success Performance & Reporting: Help maintain KPI dashboards, reports, and performance tracking that provide visibility into renewal performance, risk, adoption, and expansion. Partner with analytics and systems teams to support data accuracy and ensure reporting is reliable and accessible.
Program & Initiative Support: Support the execution of Customer Success initiatives such as account ownership updates, enablement efforts, and process improvements. Help coordinate timelines, track tasks, and assist in keeping stakeholders aligned.
Cross-Functional Collaboration: Work with teams such as Sales, Product, Finance, and Operations to help coordinate projects and share updates that support Customer Success priorities.
Problem Solving & Analysis: Assist in analyzing operational challenges affecting Customer Success. Gather data, summarize findings, and contribute ideas that help improve processes and customer outcomes.
Enablement & Process Adoption: Support the rollout of new processes, tools, or programs within the Customer Success organization. Help develop documentation, training materials, and resources that support adoption.
Communications & Reporting: Help prepare presentations, updates, and summaries for internal team meetings and leadership reviews. Ensure information is clear, organized, and supported by relevant data.
Operational Support: Maintain documentation, track action items, and help ensure initiatives stay organized and on schedule. Contribute to strong operational practices that support team efficiency and visibility.
Minimum Qualifications
Experience: 0–2 years of experience in business operations, consulting, analytics, customer success, or a related field (internships included)
Education: Bachelor’s degree or equivalent experience required
Tools: Familiarity with tools such as Excel, PowerPoint, and CRM platforms like Salesforce
Communication: Strong written and verbal communication skills with the ability to present information clearly
Analytical Skills: Comfortable working with data, dashboards, and metrics to support decision-making
Organization & Execution: Strong attention to detail with the ability to manage tasks and follow through on deliverables
Collaboration: Ability to work effectively with cross-functional teams
Adaptability: Eagerness to learn and thrive in a fast-paced, team-oriented environment
Preferred Qualifications
Tools: Customer Success Platforms, Miro, LucidCharts, Gong, Tableau, Power BI, Looker, Asana, Power Automate
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $77,800.00 to $107,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$101,900.00 - $148,300.00
Non-Metro New York state & Washington state:
$90,100.00 - $131,400.00
- For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.