Job Information
Peppermill Casinos Inc VIP Concierge Agent in Reno, Nevada
POSITION: VIP Concierge Agent
SCHEDULE: Will discuss with applicant
LOCATION: Reno, NV
SALARY: Will discuss with applicant
TO APPLY:
Direct Link: https://www.peppermillcareers.com/opening/102140-vip-services-concierge-agent
Career Page: http://www.peppermillreno.com/employment
Please note, employers may close jobs on the website at any time.
SUMMARY: The VIP Concierge Agent is responsible for providing personalized services such as booking accommodations, dinning, and entertainment for our VIP guests.
MINIMUM/PREFERRED REQUIREMENTS: Must be at least 21 years old. High school diploma, G.E.D or college degree preferred. Must be able to maintain a valid license with the Gaming Control Board and a valid Alcohol Awareness Card Experience in a Hotel/Casino environment preferred. Experience with the AS/400 and CMS Tracking System preferred. Knowledge of nearby destinations and directions to them.
JOB RESPONSIBILITIES/DUTIES: Build strong relationships and memorable experiences for guests to ensure a high level of guest satisfaction. Check-in and check-out VIP guests. Answer phones in a timely, courteous and professional matter. Assist all hotel guests by providing information, directions, tours, entertainment etc. Prepare and serve complimentary drinks for VIP guests. Reserve rooms for VIP guests and accommodate any special room requests. Input same day reservations for VIP guests, verifying marketing codes. Book restaurant reservations for all on property outlets and cabanas for guests. Assist in play evaluations for VIP guests. Arrange limousine transportation for guests. Provide support for Special Event functions. Promptly review and respond to all VIP Service email requests from guests or hosts. Maintain appearance and cleanliness of VIP Service and Concierge areas.
WORK ENVIRONMENT/PHYSICAL DEMANDS: None provided