Job Information
City of Reno, NV Program Assistant in Reno, Nevada
Program Assistant
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Program Assistant
Salary
$54,100.80 - $76,044.80 Annually
Location
City of Reno, NV
Job Type
Full-Time Regular
Job Number
153226DS
Department
Development Services
Opening Date
02/27/2026
Closing Date
3/15/2026 11:59 PM Pacific
Description
Benefits
Questions
Description
Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home.
The ideal candidate is a highly organized, detail-oriented professional who thrives in a fast-paced public service environment and brings strong administrative judgment and program knowledge to their work. This individual will independently perform advanced clerical and specialized administrative duties, support and coordinate assigned programs, and serve as a knowledgeable resource to staff, partners, and the public.
We currently have one vacancy in the Development Services Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.
This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.
The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.
Examples of Essential Functions
Perform a variety of advanced clerical and routine technical, programmatic, and administrative duties requiring the application of specific program knowledge and administrative, secretarial, and clerical skills in support of a City department, division, or program; assume responsibility for specific program area duties; provide assistance in administrative and operating programs as assigned.
Serve as primary contact and liaison for assigned functions and programs with other City staff, the general public, and outside agencies and organizations; screen office calls, visitors, and mail; provide information and assistance including responding to requests for information and assistance; assist the public and other City staff in interpreting and applying City policies, procedures, codes, and ordinances; research information related to City regulations and departmental policies; explain, justify, and defend programs, policies, and activities.
Conduct a variety of studies and research for assigned area; collect, compile, and review information from various sources on a variety of specialized topics related to program area of assignment; participate in the preparation of reports that present data, identify alternatives, and make and justify recommendations.
Perform a variety of special projects and assignments in assigned area including the implementation and coordination of assigned program and project components; assist with the development of policies and procedures; implement and monitor program activities.
Verify and review materials, applications, records, and reports for completeness and conformance with established regulations and procedures; apply applicable policies and procedures in determining completeness of applications, records, and reports; provide information and forms to the public; collect and process appropriate information.
Assist in coordinating and monitoring the assigned budget and contracts; compile annual budget requests; prepare revenue projections; recommend expenditure requests for designated accounts; monitor approved budget accounts; process progress payments and monitor contractual expenses
Process invoices, contracts, work orders, change orders, purchase order numbers, check requests, and requisitions for assigned area; coordinate the resolution of contract and invoice issues with accounts payable and contracts functions; ensure vendor invoices and change order files are accurate and up-to-date including having correct account codes and appropriate approvals; ensure new vendors have completed required new vendor information form.
Type and proofread a wide variety of reports, letters, memoranda, correspondence, contracts, agreements, Requests for Proposals, agenda items, statistical charts, and other documents and material; type from rough draft, verbal instruction, or transcribing machine; independently compose documents related to assigned area of responsibility.
Maintain calendar of activities, meetings, and various events for assigned projects, programs, and staff; coordinate activities with other City departments, the public and outside agencies.
Arrange and coordinate meetings, workshops, and training sessions for various groups and committees; prepare agendas and correspondence; attend meetings and take, transcribe, and assure proper distribution of minutes.
Establish and maintain various filing systems, schedules and records; file correspondence, reports, bulletins and cards; log reports, applications, and/or telephone calls; maintain records related to specific area of assignment.
Perform a variety of general bookkeeping and clerical accounting duties and responsibilities involved in financial record keeping and reporting for assigned area; maintain a variety of accounting records, logs, and files; verify, balance, and adjust accounting records.
Recommend improvements in work flow, procedure and use of equipment and forms; implement improvements as approved; develop and revise office forms and report formats as required.
Ensure that all required supplies are available as needed and that the facility and equipment are in proper working order.
Operate a variety of office equipment including copiers, facsimile machine and computer; utilize various computer applications and software packages; enter data, maintain and generate reports from a database or network system; input, maintain, and utilize data to develop reports using spreadsheet software; create, format, and revise charts, graphs, flowcharts, worksheets, booklets, brochures, and forms using word processing, desktop publishing, and other computer applications; organize and maintain disk storage and filing.
As assigned, arrange and coordinate meetings; prepare agendas and correspondence; attend meetings and take, transcribe, and assure proper distribution of minutes.
Minimum Qualifications
The following minimum qualifications are required to be met at the time of application.
Education:
Graduation from high school or equivalent
Experience:
Three years of increasingly responsible clerical, programmatic, and administrative support experience including some experience directly related to processing applications.
OR
Two years of experience as an Office Assistant II with the City of Reno in a programmatic area that is substantially similar to the program being recruited for.
License:
Valid driver's license issued.
Bilingual candidates are strongly encouraged to apply.
Supplemental Information
To Apply:
Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by March 15, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.
If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.
Application Preparation:
A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.
Examination Process:
Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which includes a Cognitive Abilities Test, Online Clerical Skills Test, Computer Literacy and Internet Knowledge Test, and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows:
Training & Experience Evaluation (T&E) = 40%
Online Clerical Skills Test = 20%
Cognitive Abilities Test = 20%
Computer Literacy and Internet Knowledge Test = 20%
Employee Personality Profile = Informational purposes only
Online Assessment Details:
Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.
The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on March 15, 2026.Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity.All assessments must be completed within the designated testing window to move forward in the hiring process.
Subject areas that may be included on the online clerical skills test include:
Alphabetical filing
Numeric filing
Reading comprehension
Training and Experience Evaluation (T&E) Details:
The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked"QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.
Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
"See Resume" or "See above," etc., are not qualifying responses and will not be considered.
Changes or corrections to your responses cannot be made once your application packet has been submitted.
TIP:It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.
Notification:
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.
We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile .
Testing Accommodation:
We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing theAccommodation Request Form (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. All requests will be handled with confidentiality and respect.
Employee/Veteran Preference in the Event of Tie Scores:
Open Competitive Examination (Rule VII, Section 7):
In the event of tie scores, candidates will be provided a rank preference in the following order:
City of Reno classified employees who are veterans
City of Reno classified employees who are not veterans
City of Reno non-classified employees and external candidates who are veterans
This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.
Promotional Examinations (Rule VIII, Section 7):
If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.
Seniority Points: Seniority Credit (Rule VIII, Section 9):
Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:
The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.
Appointment and Certification:
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.
Questions and Updates:
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov .
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.
01
Minimum Qualification Review
The following questions are a required part of your application for this position. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.
All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.
By checking "I understand", you certify that you have read and agree to the above statement.
I understand
02
Are you a current classified City of Reno employee?
Yes
No
03
Do you have a high school diploma or equivalent?
Yes
No
04
Do you have a valid driver's license?
Yes
No
05
Which of the following best describes your qualifying paid work experience?
I have two years or more of experience as an Office Assistant II with the City of Reno in a programmatic area that is substantially similar development permitting.
I have three years or more of increasingly responsible clerical, programmatic, and administrative support experience including some experience directly related to processing applications.
None of the above
06
Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.
This information must be provided in order to continue in the screening process,"See Resume" or "See Application" as a response may be grounds for disqualification.
07
Training and Experience Evaluation
The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.
Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.
Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?
Yes
No
08
How many years of work experience do you have workingat a front counter or reception areaperforming clerical duties and providing direct, in-person customer service to the public?
I do not have any experience working in this area
Minimal, less than six months
Six months but less than one year
One year but less than three years
Three years or more
09
How many years of work experience do you have responding to information requests and inquiries from the general public?
I do not have any experience working in this area
Minimal, less than six months
Six months but less than one year
One year but less than three years
Three years or more
10
How many years of work experience do you have managing and utilizing digital and/or physical filing or record management and retrieval systems?
I do not have any experience working in this area
Minimal, less than six months
Six months but less than one year
One year but less than three years
Three years or more
11
Select all of the following administrative tasks you have been responsible for at least six months or more.
Processing invoices for payment
Setting up purchase orders
Tracking expenditures
Creating and executing operating agreements or memorandums of understanding
None of the above
12
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).
13
How many years of work experience do you have reviewing applications for completeness (examples include but are not limited to building permits, business licenses, housing rentals, etc.)?
I do not have any experience working in this area
Minimal, less than six months
Six months but less than one year
One year but less than three years
Three years or more
14
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).
15
How many years of work experience do you have enforcing and/or adhering to regulatory timelines (examples include but are not limited to managing document retention schedules, tracking license and permit renewals, submitting regulatory reports, ensuring employee compliance training is completed, etc.)?
I do not have any experience working in this area
Minimal, less than six months
Six months but less than one year
One year but less than three years
Three years or more
16
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).
17
Instructions
Answer the next two questions by identifying your level of proficiency in each of the computer programs or systems.
Basic proficiency= understanding and utilizing the most common elements associated with the program, mostly used for personal or educational purposes. Not used to complete professional level projects as part of my paid work experience.
Intermediate proficiency= Includes a moderate amount of professional use and moderate amount of understanding of the more advanced features and operations.
Advanced proficiency= Includes extensive use professionally and the ability to use most of the features and operations to their fullest capacity.
Do not understate or overstate your level of proficiency. Your answers may be confirmed during the interview process and candidates found to have misrepresented their abilities will be disqualified from the hiring process.
I understand
18
Microsoft Excel
Basic
Intermediate
Advanced
None
19
Microsoft Word
Basic
Intermediate
Advanced
None
Required Question
Employer
City of Reno
Address
PO Box 1900Reno, Nevada, 89505
Phone
(775) 334-2223
Website
http://www.reno.gov/jobs
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