Job Information
City of Reno, NV Head Pool Operator in Reno, Nevada
Head Pool Operator
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Head Pool Operator
Salary
$46,716.80 - $65,728.00 Annually
Location
City of Reno, NV
Job Type
Full-Time Regular
Job Number
956326
Department
Parks and Recreation
Opening Date
03/06/2026
Closing Date
3/22/2026 11:59 PM Pacific
Description
Benefits
Questions
Description
Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home.
The ideal candidate in this position will be responsible for overseeing and coordinating the operation of a large aquatic facility in collaboration with other professional Recreation staff. The duties will include the scheduling and supervision of part-time staff. The employee will share in the responsibility to oversee/contribute to the maintenance of the building, grounds, and equipment. The position will also conduct lifeguard and water safety training classes and oversee community aquatic programs.
We currently have one vacancy in the Parks and Recreation Aquatics Division in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.
This is an open competitive opportunity for all qualified applicants.
The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.
Examples of Essential Functions
Oversee and coordinate aquatic facility operation and programs.
Assist in the development of aquatic policies, procedures, goals and objectives,
including safety policies.
Enforce policies, rules, regulations, and ordinances governing the conduct of patrons and staff.
Inspect facilities and equipment to ensure proper maintenance and safe conditions.
Supervise and perform facility maintenance and cleaning duties.
Instruct and oversee swimming, diving, and water safety classes.
Conduct a variety of aquatic trainings.
Provide lead supervision responsibilities, prioritize assignments, create work schedules and verify hours worked for assigned staff.
Responsible for all customer service activities.
Research and compile information on programs and facilities.
Create documents for program and facility using Microsoft Office (Word, Excel, Power Point) and other Department software.
Compile and maintain registration and payment records.
Compile and maintain attendance and patron usage records.
Compile and maintain revenue and expense reports.
Answer telephone, greet customers and refer to appropriate staff.
Maintain files and an orderly office, front desk and staff areas.
Reconcile cash reports and prepare bank deposits for programs and facility.
Perform related duties as required.
Minimum Qualifications
The following minimum qualifications are required to be met at the time of application.
Education:
- High school diploma or equivalent.
Work Experience:
- Two years of paid recreation experience.
*One year of college level coursework (30 semester/45 quarter hours) in business administration, public administration, public health, recreation management, kinesiology or other closely related field may be substituted for one year of the work experience requirement.
License:
- Valid driver's license or the ability to independently get to and from multiple work locations as required
Certifications required within six months of hire date:
Lifeguard Training
First Aid & CPR Certifications
Certified Pool Operator,
Bilingual candidates are strongly encouraged to apply.
Supplemental Information
To Apply:
Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by March 22, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.
If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.
Application Preparation:
A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.
Examination Process:
Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Cognitive Abilities Test and a Customer Service Aptitude Profile; along with a Training and Experience evaluation (T&E) weighted as follows.
Training & Experience Evaluation (T&E) = 80%
Cognitive Abilities Test = 20%
Customer Service Aptitude Profile = Informational purposes only
Online Assessment Details:
Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.
The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on March 22, 2026 . Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.
Training and Experience Evaluation (T&E) Details
The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.
Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
"See Resume" or "See above," etc., are not qualifying responses and will not be considered.
Changes or corrections to your responses cannot be made once your application packet has been submitted.
TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.
Notification:
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.
We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile .
Testing Accommodation:
We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing theAccommodation Request Form (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. All requests will be handled with confidentiality and respect.
Employee/Veteran Preference in the Event of Tie Scores:
Open Competitive Examination (Rule VII, Section 7):
In the event of tie scores, candidates will be provided a rank preference in the following order:
City of Reno classified employees who are veterans
City of Reno classified employees who are not veterans
City of Reno non-classified employees and external candidates who are veterans
This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.
Seniority Points: Seniority Credit (Rule VIII, Section 9):
Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:
The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.
Appointment and Certification:
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.
Questions and Updates:
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov .
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.
01
Minimum Qualification Review
The following questions are a required part of your application forHead Pool Operator. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.
All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.
By checking "I understand", you certify that you have read and agree to the above statement.
I understand
02
Which of the following best describes your highest level of education?
High school diploma or equivalent
One year (30 semester or 45 quarter credits) of college coursework in business administration, public administration, public health, recreation management, kinesiology.
One year (30 semester or 45 quarter credits) of college coursework in a closely related field.
Two years (60 semester or 90 quarter credits) of college coursework in business administration, public administration, public health, recreation management, kinesiology.
Two years (60 semester or 90 quarter credits) of college coursework in a closely related field.
Three years (90 semester or 135 quarter credits) or more of college coursework in business administration, public administration, public health, recreation management, kinesiology.
Three years (90 semester or 135 quarter credits) or more of college coursework in a closely related field.
None of the above
03
Answer this question if your college course work was in a closely related field not listed above.
Describe how your course work has prepared you to perform the work of this position?
04
In order for your education to be considered in meeting the minimum qualifications and/or to get credit for your education as part of the assessment process, you must attach a copy of your diploma or unofficial transcripts to your application.
Applications submitted without this required documentation will still be considered but without regard to attained education and may be rejected if the required relevant work experience is not apparent.
Have you attached verifiable documentation in the form of a college diploma or unofficial transcripts to your application?
Yes
No
05
Which of the following best describes your qualifying paid work experience?
I have less than one year (full-time equivalent) of paid recreation experience
I have one year but less than two years (full-time equivalent) of paid recreation experience
I have two years or more (full-time equivalent) of paid recreation experience
06
Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.
This information must be provided in order to continue in the screening process,"See Resume" or "See Application" as a response may be grounds for disqualification.
07
Do you have a valid driver's license?
Yes
No
08
Training and Experience Evaluation
The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.
Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.
Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?
Yes
No
09
Select all of the following valid certifications/formal trainings you currently possess. In order to receive credit for your certifications, you must attach a copy of each.
Lifeguard Training
First Aid & CPR Certification
Certified Pool Operator
Water Safety Instructor
Lifeguard Training Instructor
None of the above
10
Select all of the following supervisory duties in which you have at least one year of full time equivalent work experience.
Employee training and development
Managing and/or publishing Employee Schedules
Acting as a role model for customer service
Performance evaluations
Reviewing the work of assigned employees,
Work prioritization and delegation of projects
Assisting in employee discipline
None of the above
11
Select all of the following aquatic facility operations duties in which you have at least one year of full time equivalent work experience.
Instructing swim lessons and/or water safety classes
Maintaining locker rooms and/or adjoining common areas
Maintaining pool equipment
Managing pool rentals/parties
Cleaning pool decks
Setting up swim lanes or other athletic equipment
Inventorying pool supplies to ensure facility needs are met
Inspecting facilities and equipment to ensure proper maintenance and safe conditions
None of the above
12
Select all of the following pool maintenance/cleaning duties in which you have at least one year of full time equivalent work experience.
Brushing/Vacuuming pool
Clearing pool drains, gutters and deck drains
Performing a pool backwash
Conducting chemical testing and adding chemicals to ensure proper pH and chemistry levels
None of the above
13
Select all of the following Program Management duties in which you have at least one year of full time equivalent work experience.
Developing and/or managing a community aquatics program
Evaluating the quality of a community aquatics program
Coordinating pool usage for community groups
Developing aquatics policies, procedures, goals and objectives
Enforcing aquatics policies fairly and equally
None of the above
14
Select all of the following administrative duties in which you have at least one year of full time equivalent work experience.
Compiling and maintaining revenue and expense reports
Reconciling cash reports
Preparing bank deposits
Maintaining front office filing systems
None of the above
15
Your responses to the following two questions are an opportunity for you to showcase your training, experience, and ideas. Any suspected use of Artificial Intelligence (AI) to generate your response, or any plagiarism in your response may result in lower scores up to possible disqualification from the selection process.
Do you certify that your response(s) is(are) your own and not generated by Artificial Intelligence (AI) or quoted from another source?
Yes
No
16
Use the information found in the following scenario and instructions to answer this question.
Scenario:Two lifeguards are having a heated argument about how to handle uncovering the pool while barking orders at other staff. Customers are starting to arrive at the facility and the pool is opening in 15 minutes.
Instructions:Detail the steps that you would take to resolve this issue. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. will be evaluated.
17
Use the information found in the following scenario and instructions to answer this question.
Scenario:A patron arrived to sign up their child for swim lessons a week after registration opened and was told all lessons were full. They are now upset, demanding to be put into a lesson and saying that they are friends with the elected officials.
Instructions:Detail the steps that you would take to resolve this issue. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. will be evaluated.
Required Question
Employer
City of Reno
Address
PO Box 1900Reno, Nevada, 89505
Phone
(775) 334-2223
Website
http://www.reno.gov/jobs
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