Job Information
SAOTA IT Technician in Remote, South Africa
IT Technician (Tier 1 Support)
Location: Cape Town | Full‑time | Hybrid
Be the face of IT in a busy, people‑driven environment
We're looking for a hands‑on IT Technician to provide Tier 1 support to our production and support teams. This role is ideal for someone who enjoys being user‑facing, takes pride in solving problems properly, and wants to be known as the person people trust when technology gets in the way of their work.
This is not a senior infrastructure or DevOps role and it's definitely not a call‑centre helpdesk.
It's practical, visible, people‑focused IT, done well.
About the Role
As a Tier 1 IT Technician, you'll be the first point of contact for IT support across the business. You'll troubleshoot day‑to‑day issues, support users in person and remotely, and take ownership of problems from start to finish, even when escalation is required.
You'll work in a fast‑paced office environment where reliability, calm problem‑solving, and clear communication matter just as much as technical skills.
What You'll Be Responsible For End‑User Support
Provide first‑line (Tier 1) IT support to production and support staff
Diagnose and resolve hardware and software issues efficiently
Maintain a high first‑time resolution rate
Take full ownership of user issues, following them through to resolution
Support and guide users in operating IT equipment and systems
Escalate complex issues when required, while retaining responsibility until closure
Operational & Administrative Support
Pre‑build, configure, and set up PCs, notebooks, and related systems
Coordinate IT equipment moves during departmental relocations
Maintain and update the IT asset register
Manage and update support tickets on the helpdesk
Ensure all conference room IT systems are fully operational
Including checking cables and connectors
Carry out additional IT‑related tasks as needed
What We're Looking For Experience
2–5 years practical IT support experience
Experience supporting 30–150 users in an office environment
Comfortable acting as the first line of support with minimal supervision
Technical Skills
Strong, hands‑on experience with:
Windows 11 desktop troubleshooting
Microsoft 365 (Outlook, Teams, OneDrive, user setup)
PC and laptop hardware, docking stations, and printers
iOS and Android mobile device support
Exposure to the following is an advantage:
Email security (e.g. Mimecast)
Backup monitoring and basic restore checks
IT asset registers
Certifications (A+, Microsoft fundamentals, MCSE/MCITP or similar) are beneficial, but practical experience matters more than paperwork.
The Kind of Person Who Will Thrive Here
This role suits someone who is people‑first, dependable, and service‑driven.
You are someone who:
Genuinely enjoys helping people and improving their day‑to‑day experience
Stays calm under pressure
Takes ownership of their work and role
Communicates clearly and professionally with non‑technical users, creatives, and senior leadership
Can explain technical issues without jargon
Is reliable, self‑motivated, and trusted with confidential information
Works well as part of a team and is approachable and office‑friendly
Is flexible with occasional after‑hours support for international time zones
In short: technically solid, emotionally intelligent, and dependable.
Why Join Us?
You'll be part of a collaborative, professional environment where IT plays a vital role in keeping teams productive. This is a role with visibility, responsibility, and the opportunity to make a meaningful impact every day.