Job Information
Conduent Technical Helpdesk Analyst I in Remote, United States
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Technical Helpdesk Analyst
About the Role
Conduent is seeking a Service Desk/Software Support Analyst who desires to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent customers. This position requires a detail-oriented individual who will be responsible for providing Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation.
Responsibilities
While moderate knowledge of each is required, we are also looking for individuals who excel in two or more of the following categories
Linux (command line) – able to use moderate-to-advanced Linux commands for troubleshooting, running processes and file movement
Network Troubleshooting – Basic knowledge of networking concepts. Ability to investigate and research network connectivity issues using standard Linux networking tools
Help Desk / Customer Support – previous help desk or service desk experience or customer support experience. Willingness to take ownership for a request or issue reported and follow through with the procedures required
Must work in a 24x7 schedule. Day and night shifts are part of the job scope
Respond to phone, email and systematic alerts and monitoring
Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored
Responsible for researching and resolving alerts, problems and incidents as they occur
Work with Operations Management, Level 2 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents
Must have the ability to work in a multi-system and multi-platform environment
Coordinate with application support staff to ensure monitoring of production systems
Responsible for following procedures for processing batch files, troubleshooting file movement and reporting errors
Requirements
Prior experience in a technical helpdesk required (3+ years)
Solid working knowledge of Linux (command line)
Intermediate knowledge of networking concepts and commands
Understanding connectivity, firewalls and proxies preferred
Ability to utilize computer operating systems utilities
Strong communication, customer service, organizational and troubleshooting skills are must
Excellent oral and written communication skills, ability to work in a team environment, and good customer interaction skills are desired
ITIL Service Management knowledge desirable
Education: Associate’s or bachelor’s degree in computer science or similar technical degree or equivalent related work experience
Each year of related work experience may be substituted for a year of college education, up to two years
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you:
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support