OneMain Financial Jobs

Prin intermediul asociaților noștri dedicați, Conduent furnizează servicii și soluții esențiale pentru desfășurarea activității în numele companiilor din Fortune 100 și a peste 500 de guverne - creând rezultate excepționale pentru clienții noștri și pentru milioanele de oameni care se bazează pe ei. Aveți oportunitatea de a vă dezvolta personal, de a face o diferență și de a face parte dintr-o cultură în care individualitatea este remarcată și apreciată în fiecare zi.

_This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services. _

_  _

_Responsibilities: _

• Managing all customer inquiries to a successful resolution;

• Providing product and disease state information covering both on and off label information within the guidelines of Standard Responses; 

• Providing world-class customer service and immediate resolution to inquiries at the point of customer contact; 

• Effectively and consistently communicating messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service; 

• Evaluating and escalating calls appropriately;

• Responding to non-phone customer inquiries (e.g., e-mail, fax);

• Complying with all industry regulations including adverse event and product quality processes; 

• Managing all assigned project work in a timely manner; 

• Maintaining up-to-date knowledge of product, medical, disease and industry information; 

• Obtaining pertinent customer information and record customer interactions in appropriate systems; 

• Communicating customer calls, issues, trends, programs, and solutions; 

• Interacting with team members to manage a broad number of products, medical and business issues and share best practices.  

   

Qualifications: _ _

• Excellent language skills (B2 upwards - Italian and English);

• Previous experience in a call center environment;  

• Experience providing medical information and customer service to healthcare professionals over the phone;  

• Demonstrated competency using information technology, computers and databases; 

• Excellent communication skills;

• Ability to multitask;; 

• Problem solving and decision-making skills; 

• Time management skills; 

• Interpersonal skills;

• Organizational skills; 

• Team-oriented.

_Education: _

• Faculty graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree;

• 3 years of training in life science would be a plus .

What we offer:

• Attractive salary;

• Temporary contract;

• Remote work model;

• Full-time Monday to Friday (without night shifts);

• Good opportunities to develop a professional career;

• Access to comprehensive learning, training, and development via our extensive Global learning platform.

• Opportunity to apply for external professional training and courses that can be co-financed by Conduent.

• Global Company, working in an international diverse and inclusive environment.

And our attractive extras for all our Associates:

• Private medical insurance coverage;

• Free access to the Bookster library;

• Meal tickets;

• Referral bonuses for new hires recommended by you.

Why Join Us?

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.

• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.

• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.

• Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.

• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.

• Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

Conduent este un angajator care oferă șanse egale și ia în considerare candidații pentru toate posturile fără a ține cont de rasă, culoare, credință, religie, strămoși, origine națională, vârstă, identitate de gen, expresie de gen, sex/gender, stare civilă, orientare sexuală, dizabilitate fizică sau mentală, afecțiune medicală, utilizarea unui câine ghid sau a unui animal de serviciu, statutul de militar/veteran, statutul de cetățean, baza informațiilor genetice sau orice alt grup protejat de lege.

Pentru solicitanții din SUA: Persoanele cu dizabilități care au nevoie de o facilitate rezonabilă pentru a aplica sau a concura pentru un loc de muncă la Conduent pot solicita o astfel de facilitate(e) făcând clic pe următorul link, completând formularul de solicitare a facilităților și trimițând cererea prin utilizarea butonului "Trimite" din partea de jos a formularului. Pentru cei care utilizează Google Chrome sau Mozilla Firefox, vă rugăm să descărcați mai întâi formularul: faceți clic aici pentru a accesa sau descărca formularul: click aici pentru a accesa sau a descărca formularul (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Ai putea de asemenea faceți clic aici pentru a accesa Politica de cazare ADAAA a Conduent (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .