Job Information
Atlas Technica Service Operations Admin in Remote, Peru
Title: Admin, Service Operations
Reports to: Team Lead, Service Operations
Type: International Contractor, Remote
Location: PE (Remote). 8:00 AM - 5:00 PM / 9:00 AM - 6:00 PM Eastern Time
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values (https://atlastechnica.com/core-values), thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
We are seeking Service Operations Administrators to join our growing Service Operations team within a Managed Services Provider (MSP) environment. This role is critical to the stability, accuracy, and consistency of our service delivery operations.
Service Operations Administrators are responsible for high-volume, time-sensitive operational workflows that support Service Delivery and Client Success teams. This role focuses on execution excellence, process adherence, and proactive follow-ups to ensure work is completed accurately and on time.
You will work closely with Service Ops Associates and Analysts, following established processes while helping surface gaps, risks, or inefficiencies as the organization continues to scale.
This is an execution-focused role with clear ownership and accountability expectations.
Responsibilities:
Service Proposal Generation and Repository:
Operational Execution & BAU Support
Own and execute assigned Service Ops BAU workflows end-to-end
Acknowledge all assigned requests within the same business day
Complete tasks accurately and within defined timelines
Proactively follow up on outstanding items to prevent delays or backlog
Core Workflows
Meeting scheduling and coordination
QBR preparation support and follow-ups
NPS ticket creation, survey tracking, and follow-ups
Weekly timesheet follow-ups and reporting support
Rock Reset preparation and administrative support
Scorecard data collection and updates
Support project follow-ups (administrative layer)
C360 change monitoring and updates
BVOIP queue monitoring
CSAT channel monitoring
Support Bonusly award administration
End-of-year operational change facilitation
Process & Documentation
Follow documented processes and checklists consistently
Flag unclear or outdated documentation and escalate for clarification
Assist with documentation updates when processes change
Maintain accuracy in tools such as Monday.com, Outlook calendars, and internal systems
Collaboration & Coverage
Support team coverage during PTO or peak workload periods
Participate in task handoffs and ensure continuity of work
Escalate risks, blockers, or capacity concerns early
Qualifications:
1–3 years of experience in operations, service coordination, or administrative support (MSP experience a plus)
Strong attention to detail and accuracy
Excellent follow-through and task ownership
Ability to manage multiple tasks simultaneously in a fast-paced environment
Strong written and verbal communication skills
Comfortable working with operational tools (ticketing systems, task boards, calendars)
Willingness to follow structured processes and use checklists
Ability to receive feedback and adjust quickly
Reliable time management and calendar discipline
Desirable Qualities:
Experience in an MSP, IT services, or professional services environment
Familiarity with tools such as Monday.com, ConnectWise, Power BI, or similar systems
Process-oriented mindset with an eye for consistency and improvement
Proactive communicator who raises issues early
Comfortable with repetitive, high-volume operational work
Team-oriented and willing to support coverage when needed
Interest in growing into more complex operational responsibilities over time
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.