Job Information
Modivcare Patient Engagement Specialist III - Remote in Remote, Ohio
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for processing new referrals, validates insurance eligibility and/or patient copay or cost share, and educates and (most importantly) excites patients about organizational programs!
This role...
Informs, promotes, and excites patients about organizational programs, which includes helping patients understand the process, answering questions, and completing administrative tasks to complete enrollment.
Completes virtual outreach patients referred to Higi’s programs from partnering providers or organizations.
Processes patient information into infrastructure and workflow tooling (i.e. EHR) accurately and efficiently.
Coordinates all aspects of patient enrollment, including eligibility determination, scheduling with Higi’s clinical team members, and device ordering.
Demonstrates a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members.
Acts an integral part of a team of passionate healthcare experts spearheading the development of innovative, low risk/high benefit programs to keep patients healthy, happy, and out of the hospital!
We are excited to speak to someone with the following...
High School Diploma or GED required.
Associates or Bachelors degree in a health related field a plus.
Two (2) plus years of customer service, sales, or direct patient-facing experience.
Experience working with the senior population in home health, clinics, or other health service setting (Preferred)
Experience to thrive in a fully virtual environment (Preferred)
Or equivalent combination of education and/or experience.
Empathy, patience, and passion for delivering a phenomenal patient experience
Exceptional written, verbal and interpersonal communication skills
EHR/CMR experience (Preferred)
Highly personable, social telephone manner
Able to inform, reassure, and roll with resistance as needed
Work effectively with minimum supervision
Work well in a team environment
Ability to thrive in a fully virtual environment.
Salary: starting at $18.81/hr
Fully Remote Role
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!
Our goal isn’t a number. It’s a difference.
Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.
Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.
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