Job Information
APTIM Program Operations Supervisor in Remote, North Carolina
Job Overview:
APTIM's Energy Transition team is seeking an experienced Program Operations Supervisor to support HOMES and HEAR programs. APTIM's role is to develop and manage Home Energy Rebates created through the Inflation Reduction Act including the Home Efficiency Rebate Program and the Home Electrification and Appliance Rebate Program. The Program Operations Supervisor will work closely with the Operations Manager to oversee, coordinate, and drive strategic initiatives within the energy efficiency program in addition to providing oversight of day-to-day operations. This is a high-impact, fast-paced role that requires exceptional organizational, leadership, and communication skills. The Program Operations Supervisor will serve as a trusted advisor, providing critical support across program operations, stakeholder engagement, and team coordination. This person will function as a bridge between the Operations Manager, state leadership, and staff to ensure the program runs smoothly and efficiently.
APTIM's Energy Transition team is a recognized leader in the marketplace. Our technical experts deliver highly innovative projects and complex client solutions providing the full breadth of energy solutions including energy management, carbon management, smart energy infrastructure, distributed energy resources (DER), and carbon-free mobility solutions. Our consultants proactively collaborate with clients to define and implement strategies and campaigns around key business drivers, with the primary focus of finding and delivering high-impact projects exceeding expectations and meeting the unique needs for our commercial and retail clients.
The successful candidate will immediately assume an active role supporting the planning and operational activities for the programs. In this role, a critical thinker able to manage multiple tasks, be well-versed in program delivery and design strategies, have excellent written and verbal communication skills, and be able to maintain positive relationships with colleagues and implementation contractors and subcontractors is essential. As the Program Operations Supervisor you must be process focused, detail-oriented, accountable and pragmatic. The primary focus of the role is to support the development and implementation of both Home Energy Rebate programs by developing policies and procedures, coordinating outreach and reporting activities, communicating with internal and external parties at meetings, events, and/or conferences, and managing projects needed to launch the programs. This individual will lead a team to proactively collaborate to define and implement strategies and application processes and documentation around key client drivers, with the primary focus of finding and delivering projects in the market that meet Department of Energy and State governance and program requirements, exceed expectations and drive market transformation.
Key Responsibilities/Accountabilities:
Manage project specialists, assess staff performance and provide coaching and guidance to ensure maximum efficiency.
Supervise all program application processing and approval activities for NC and MN HOMES/HEAR and new work as attained.
Review project application forms by customers, contractors, engineers/consultants, and other program participants to ascertain compliance with program policies and procedures.
Maintain schedule for managing program inbox and tasks.
Determine eligibility for projects where an exception has been requested.
Conduct QA/QC of program processes and protocols, offering process improvements and recommendations, efficiency gains, and cost savings within the program's operations.
Develop strong relationships with cross-functional teams.
Track progress on key initiatives, ensuring alignment with overall program and state energy efficiency goals.
Provide actionable insights and recommendations on program performance, challenges, and opportunities.
Lead the development and execution of internal processes and workflows to improve program efficiency.
Work with local program directors and staff to ensure smooth coordination across program areas to deliver effective execution of energy efficiency projects (e.g., applications, technology qualification, incentives reviews).
Directly assist in the resolution of program operation and act as a resource for problem-solving, conflict resolution, management issues and decision-making within the team.
Assist Operations Manager in planning team events and meetings.
All other duties as assigned.
Ensure compliance with all APTIM quality and safety policies as well as all OSHA regulations.
Basic Qualifications:
Bachelor's degree from an accredited four-year college or university or equivalent work experience.
5+ years' management experience related to energy-efficiency program delivery or oversight.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Proven experience in program management, strategic planning, and operational execution.
Exceptional organizational and multitasking abilities with a keen attention to detail.
Strong written and verbal communication skills capable of presenting complex information clearly and effectively.
Proficient in project management tools, Microsoft Office productivity software, and data analysis.
High level of emotional intelligence and ability to work effectively with diverse teams and stakeholders.
Strategic thinker with a practical, solution-oriented approach to problem-solving.
Ability to maintain confidentiality and handle sensitive information with integrity.
Self-motivated with the ability to manage time and prioritize projects within established deadlines, work independently, and handle multiple tasks simultaneously with a can-do attitude.
Commitment to fostering a collaborative work environment within the team and broader organization.
Strong leadership presence and the ability to influence others with or without direct authority.
Ability to identify and resolve project incentive application issues with customers and trade allies.
Strong communication and collaboration skills; experience with client engagement and coordination.
Resilient under pressure, able to manage competing priorities, maintaining a high standard of work.
Deep commitment to energy efficiency and the broader goals of the program.
Ability to travel to locations based on assignment at least quarterly
Desired/Preferred Qualifications:
CEM, PMP, or similar certification or the desire to obtain.
2+ years' experience in the energy efficiency industry preferred.
Knowledge of residential energy efficiency and electrification technologies including lighting, HVAC, water heating, appliances, and building envelope and how they affect utility consumption and demand.
Experience with project management and analytics software solutions.
About APTIM:
APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions. Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers. Together, we create sustainable and resilient communities for all.
What you can expect from APTIM:
Work that is worthy of your time and talent
Respect and flexibility to live a full life at work and at home
Dogged determination to deliver for our clients and communities
A voice in making our company better
Investment into your personal and professional development
As of the date of this posting, a good faith estimate of the current pay range for this position is $85K-$100K annualy. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.
Employee Benefits
APTIM Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace https://aptim.makeityoursource.com/ .
Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.
Company paid and optional Life insurance
Short-term and long-term disability insurance
Accident, Critical Illness, and Hospital Indemnity coverage
Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here:
APTIM 401(k) Guide (https://aptim.makeityoursource.com/getattachment/427b25cf-c3d5-43c1-97af-a3c3f474a136/APTIM-Corp-401(k)-Guide.pdf)
APTIM - Helpful Documents
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About APTIM - In Pursuit of Better
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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may make their request known by e-mailing HRQuestions@cbifederalservices.com or calling 855.343.5600 for assistance.
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