Job Information
World Wide Technology Manager, Workforce AI in Remote - Nationwide, United States
WHY WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
WHAT IS THE IT AI CENTER OF EXCELLENCE AND WHY JOIN?
The IT AI Center of Excellence (AI COE) is a hub for AI strategy, platform management, and enablement — driving the adoption of AI tools and capabilities across WWT. The Workforce AI team sits at the center of this transformation, managing WWT's portfolio of workforce AI platforms and ensuring employees across the company can take full advantage of the latest AI tools embedded in their everyday workflows. This spans platform administration, licensing governance, feature enablement, adoption analytics, and employee training — as well as operating the AI Competency Center (AICC), WWT's organization-wide program for building AI skills and capabilities across business units.
As the Workforce AI & AICC Manager, you will lead a team of analysts, shape the strategy for how WWT's employees experience AI in their daily work, and serve as the program manager for the AI Competency Center — a high-visibility program with executive stakeholders. You will own the roadmap for some of WWT's most widely used AI platforms, influence how AI tools are adopted at scale, and help build a culture of AI fluency across the organization. If you are energized by innovation, leadership, and enterprise-wide impact, this is the role for you.
WHAT WILL YOU BE DOING?
As the Workforce AI & AICC Manager, you will lead the team responsible for overseeing WWT’s workforce AI platforms and driving the AI Competency Center program. This is a dual-charter role: you are both a people manager and a program leader. You will guide a team of AI Platform Analysts while also owning the strategy and execution of the AICC program.
A strong candidate demonstrates the following competencies:
Leadership & Team Development – Builds, coaches, and grows a high-performing team of analysts; fosters a culture of ownership, curiosity, and continuous improvement
Strategic Thinking – Connects day-to-day platform work to broader organizational AI goals, balances short-term needs with long-term platform vision
Innovation & Creativity – Brings new ideas to life; identifies opportunities to expand AI adoption in novel and impactful ways
Executive Communication – Comfortable presenting to senior leaders and executives; synthesizes complex information into clear, actionable narratives
Program Management – Manages multiple workstreams simultaneously; keeps stakeholders aligned and deliverables on track
Collaboration – Builds strong relationships across IT, business units, and vendor partners; serves as a trusted advisor and connector
Data-Driven Mindset – Uses adoption analytics and usage data to inform decisions, surface insights, and demonstrate platform value
DOER – Favors action over continued discussion; not afraid to get hands on keyboard to move ideas forward
RESPONSIBILITIES
People Management
Lead, mentor, and develop a team of AI Platform Analysts supporting WWT’s workforce AI platforms
Set clear goals and expectations; conduct regular 1:1s, performance reviews, and career development conversations
Foster a high-performance team culture grounded in ownership, collaboration, and continuous learning
Coordinate work assignments and balance team capacity across platform support, enablement, and AICC responsibilities
Identify hiring needs and participate in recruiting efforts as the team grows
Workforce AI Platform Oversight
Oversee and maintain the operational health, licensing, and configurations of all Workforce AI platforms (Copilot, Claude, Glean, and similar)
Track and evaluate new features, product updates, and roadmap developments across managed platforms; communicate implications and opportunities to the team and stakeholders
Perform foundational setup, administrative tasks, and platform configuration as needed
Coordinate with teams to collect, build, and maintain adoption and usage analytics for all platforms
Manage vendor relationships and serve as the primary point of escalation for platform issues
Assess and onboard new AI tools and platforms as the enterprise AI landscape evolves
Ensure platforms comply with WWT’s security, governance, and acceptable use requirements; partner with Legal, Compliance, and Security as needed
Maintain documentation for platform operations, governance policies, and runbooks
User Enablement & Training
Champion best practices for responsible and effective AI use across WWT
Oversee the design and delivery of training programs, onboarding materials, and self-service resources for employees using Workforce AI platforms
Partner with business units to identify use cases, drive meaningful adoption, and share success stories
Gather and act on user feedback to continuously improve the platform experience
Create and maintain learning content including guides, videos, FAQs, and skills libraries
AICC Program Management
In addition to platform oversight, this role leads the AI Competency Center (AICC) — WWT’s organization-wide program for building AI skills and capabilities across business units.
Own the strategy, roadmap, and execution of the AICC program from end to end
Serve as the primary program manager, driving planning, coordination, and communication across all AICC workstreams
Build and maintain strong relationships with AICC business unit leadership and executive stakeholders; provide regular program updates and strategic recommendations
Manage and grow the AICC Champions Network — empowering champions to evangelize AI skills and use cases within their respective teams
Plan, organize, and execute AI innovation events including hackathons, AI showcases, and enablement workshops
Define and track key AICC program metrics; report on progress, adoption trends, and outcomes to senior leadership
Ensure the AICC program is aligned to the AI COE’s broader mission and WWT’s organizational AI strateg
QUALIFICATIONS
3+ years of experience in a technology management, platform operations, IT leadership, or related role
Demonstrated people management experience with direct reports; proven ability to coach, develop, and retain talent
In depth understanding and passion for excellence in the WWT Core Values (https://www.wwt.com/corporate/why-wwt/culture#where-does-our-culture-come-from) .
Strong program management skills with experience driving cross-functional initiatives from strategy through execution
Excellent communication and presentation skills — written, verbal, and visual — for both technical and non-technical audiences including senior executives
Ability to think creatively and bring innovative ideas to complex, ambiguous problems
Familiarity with AI platforms and tools (e.g., Microsoft Copilot, Claude, Glean, ChatGPT, Google Gemini, or similar)
Understanding of data privacy, security, and AI governance principles
Self-motivated with the ability to work independently with minimal supervision
Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment
Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position.
Preferred
Experience as a program manager for enterprise-wide adoption, change management, or enablement programs
Hands-on experience administering enterprise AI platforms (Copilot, Glean, Claude, or similar)
Experience building and managing community or champion networks across a large organization
Experience with adoption analytics, usage reporting, and data-driven decision making
Familiarity with AI governance frameworks and responsible AI principles
Bachelor’s degree, preferably in Computer Science, Management Information Systems, Business, or a related field; a combination of education, training, and experience may be considered in lieu of a degree
COMPENSATION & BENEFITS
Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $126,800 to $158,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email taposting@wwt.com .
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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.