OneMain Financial Jobs

Service Operations Analyst

Company: Norstella

Location: Remote, India

Date Posted: Feb 17, 2026

Employment Type: Full Time

Job ID: R-1741

Description

About Norstella:

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:

• Citeline – accelerate the drug development cycle

• Evaluate – bring the right drugs to market

• MMIT – identify barrier to patient access

• Panalgo – turn data into insight faster

• The Dedham Group – think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.

Overview

The Service Operations Analyst supports our internal teams by tracking monthly revenue and service backlog progress along with reporting against monthly and annual performance targets. This entails working closely with all sales, service delivery, and finance teams on a continual basis.

• Maintain accurate and up-to-date various service engagement progress tracking systems by interacting with systems, staff, and reporting data on a daily basis.

• Ensure all relevant contractual, billing, and delivery terms are accurately reflected in all relevant systems (Salesforce, Accounting Systems, and Operational Trackers).

• Work tirelessly with service delivery leads to capture monthly progress and trigger revenue recognition or billing actions based on the product’s revenue classification attributes.

• Work with finance and accounting partners to understand conditions that prevent billing or revenue recognition and track and report against them to supervisory staff.

• Generate monthly and on demand reports for key service delivery metrics (e.g., number of new projects sold by product family, total number of active projects by business unit, product family, and service delivery lead, current revenue backlog, revenue forecasts as determined by project leads, etc.)

• Investigate reporting anomalies to determine root cause issues and develop and recommend process improvements.

Relevant Skills and Experiences

• Bachelor’s Degree or relevant experience required.

• 2-4 years experience in a similar role

• Mid to advanced proficiency in MS Excel. Must be able to extract data from online platforms (Tableau, Power BI, Salesforce)-users, perform cleansing and minor transformation operations, and tie different data sets together using functions such as XLOOKUP and create pivot tables and dashboards.

• Basic understanding of business operations.

• Can read contracts to identify and understand terms and attributes such as:

• Term (start/end/Opt out/Use or lose)

• Billing schedules

• Delivery deadlines

• Special conditions

• Contracted entities

• Inquisitive / detail oriented mindset

• Able to spot data or reporting oddities

• Able to cross reference multiple data sets and identify errors

• Able to identify and document root cause issues

• Language – fluent in English and able to communicate clearly both written and verbally with a diverse audience internally within Norstella (this is not a client facing role)

Good to have skills:

• Proficiency in Monday.com or other simple platform based project management systems.

• Proficiency in writing queries in Snowflake including joins between different table

Why Join Us?

Opportunity to work with a collaborative and high-performing Finance team.

Exposure to complex and evolving revenue models in a global business.

Competitive compensation and benefits package.

Career growth and development opportunities.

Our Guiding Principles for success at Norstella:

01: Bold, Passionate, and Mission-First

02: Integrity, Truth, and Reality

03: Kindness, Empathy, and Grace

04: Resilience, Mettle, and Perseverance

05: Humility, Gratitude, and Learning

Benefits:

• Health Insurance

• Provident Fund

• Reimbursement of Certification Expenses

• Gratuity

• 24x7 Health Desk

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected] .

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.