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Verifi is an expanding global SaaS and IoT technology company focused on the construction industry. Dedicated to connecting the physical world with intelligent software. We are revolutionizing the industrial construction space. We provide end-to-end solutions --from embedded sensors to cloud-based analytics --that help companies boost efficiency, ensure sustainability, and unlock actionable insights. We are building a supportive, high-performance, team to drive the next wave of digital transformation. Join us to build, scale, and innovate at the edge.

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Verifi is a part of Saint-Gobain that provides one-of-a-kind opportunities for innovative problem solvers. We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator. But Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

The Customer Success Manager will lead on-the-ground implementation, training, and value realization for Verifi customers. This role is highly field-based and hands-on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance.

The Customer Success Representative will be the face of Verifi at customer plants --training users, solving problems, ensuring accountability for action items, and making sure our technology translates into real-world results.

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Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer .-

•Monitoring competitor activity and ensuring appropriate action is taken.

•Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process', structure and value support

•Networking through active participation in industry association events and committee assignments

•Working directly with Field Service Managers and Field Service Technicians to bring value to customer

Commercial & Excellence in Execution:

-Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met.- Identifies bottlenecks in service and works within the company to resolve issues

-Works with Customer Success Manager to create process' and plans to promote value, derived from Joint Business plans with Client Engagement Managers

-Coordinates initiatives with team members in Client Engagement and Customer Success Manager

-Leads the development and implementation of the account plans and value- actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager

- - - --Leveraging local relationships to generate leads in current markets up to Regional Manager and Business Development.

This role will be part of a rapidly changing environment; our companies' innovative mindset will provide different challenges and opportunity with no day being the same. Flexibility and willingness to work with a team is critical for the success of our accounts. Critical thinking and ownership of accounts and KPI's will allow for success.-

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REQUIRED EDUCATION: High School Diploma or Equivalent, General Studies

PREFERRED EDUCATION: Bachelor's Degree in Engineering or Business

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REQUIRED EXPERIENCE:

Microsoft Excel/Outlook

Must be able to lift 50 pounds

Must be able to work in confined spaces

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PREFERRED EXPERIENCE:

Business, sales experience

7+ years of product engineering experience with electro-mechanical systems, preferably in the industrial sector or Project Management, Customer Success and Account Management in adjacent industries

3+ years Ready mix or equal experience

Tableau/Power BI

Hands on Project management experience and CRM systems usage to track customer engagement, value tracking, satisfaction and customer projects.

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With a legacy dating back more than 360 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths. Saint-Gobain is a global company that designs, manufactures, distributes materials and services for the construction and industrial markets.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNAHRCompliance@saint-gobain.com .

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $81,500 - $126,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

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In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $89,650 to $139,150. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

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Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Well-being – Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance

Healthcare Saving Account and Flexible Spending Account options

LiveWell Wellness Program

Employee Assistance Program (EAP)

Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan

Company-provided Life Insurance, AD&D, Short-Term Disability

Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and

Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

Commuter Benefits

Group Legal

Identity Theft Protection

Auto and Home Insurance

Pet Insurance and Discounts

Back-up Child and Elder Care

PerkSpot Employee Discount Program

Volunteer Day