Job Information
ThermoFisher Scientific Customer Success Manager (LIMS) in Remote, Brazil
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Summary:
Responsible for driving adoption, retention, and growth of Thermo Fisher Scientific’s LIMS solutions through consultative sales. Acts as a trusted advisor to clients in pharmaceutical, biotech, and industrial sectors, leveraging prior LIMS experience to understand laboratory workflows, optimize system utilization, and position DSAS digital solutions as critical enablers of operational excellence and compliance.
Key Responsibilities:
Build and maintain strategic relationships with laboratory, QA/QC, and IT stakeholders
Drive customer success and value realization through effective use of LIMS solutions
Identify expansion opportunities based on client workflows, system gaps, and digital maturity
Lead consultative discussions around LIMS capabilities, integrations, and process optimization
Support pre-sales activities including demos, solution positioning, and technical discussions
Collaborate with implementation, technical, and commercial teams across a matrix organization
Guide clients in best practices for LIMS usage, data integrity, and regulatory compliance (e.g., GxP)
Develop proposals, manage negotiations, and close opportunities aligned with revenue targets
Maintain accurate pipeline and customer insights within CRM systems
Travel to client sites (25–50%) to support adoption and business development
Minimum Qualifications:
Bachelor’s degree in Life Sciences, Chemistry, Biology, or related field
Minimum 5 years of experience in pharmaceutical, biotech, or industrial laboratory environments
Hands-on experience working with at least one LIMS platform (e.g., LabWare, STARLIMS, LabVantage, etc.)
Proven track record in customer-facing roles (Customer Success, Sales, Implementation, or Consulting)
Advanced English
Ability to travel 25-50% of time for client meetings and business development
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.