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Saint-Gobain Field Service Manager in Remote, Alabama

Coverage Area: Southeast District (MS, AL, GA) and parts of the Mid-South (TN)

We’re looking for a hands-on Field Service Manager to oversee and optimize our electro-mechanical and fluid dispensing systems—both mobile (truck-mounted) and fixed in production plants. You’ll ensure field quality, troubleshoot complex issues, and lead improvements in installation, maintenance, and system design.

This role offers the chance to make a real impact by collaborating with a nationwide service network and manufacturing teams to enhance equipment performance and product quality. If you’re a proactive problem-solver who thrives on improving processes and driving results, this is the role for you.

Essential Functions of this role include:

  • Diagnose & troubleshoot field-installed system issues using established problem solving methods; includes both hands on field diagnosis & coordination with nationwide field service personnel

  • Lead problem-solving initiatives & develop solution(s); work with applicable functional groups such as engineering, manufacturing, field service, supply chain, and quality as needed

  • Implement solution(s), establish clear control plan(s) to mitigate future occurrences & communicate solutions across applicable functional groups

  • Develop troubleshooting documentation & communicate/train to support field services and customers (as applicable)

  • Lead strategies for continuous cost & quality improvement programs

  • Support customer escalations, both internally and externally

  • Support the resolution of product quality issues in cooperation with appropriate functional groups

  • Support operations in company growth & improvement efforts. Lead & implement first article inspections and quality tests

  • Participate on cross-functional project teams including R&D, Manufacturing, Purchasing, and Field Service to maintain and improve the product, specifically, participate in the optimization of product sourcing options, component & build costs, and manufacturing strategies

Qualifications:

  • Education: Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering or a related technical field; Master’s degree preferred.

  • Experience: 7+ years of product engineering experience, preferably in the industrial sector.

Key Skills and Competencies:

  • Strong analytical skills with demonstrated experience using structured problem-solving methodologies

  • Proven project management skills

  • Solid understanding of pricing and market dynamics

  • Leadership capability as both a direct manager and an influencer

  • Experience building teams and fostering a collaborative, “team win” environment

  • Familiarity with regulatory requirements for equipment safety and certifications

  • Strong customer service and employee relationship skills

  • Experience working with field service teams and remote employees

  • Ability to thrive in a dynamic environment with changing business demands

  • Excellent communication skills, both verbal and written

#LI-ME1

Chryso is a leading global designer and manufacturer of high-quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

For more information, visit GCP's website at www.chryso.com

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNAHRCompliance@saint-gobain.com .

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $81,500 to $126,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $89,650.00 to $139,150.00. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being.-

Employees have the flexibility to choose the benefits that best fit their individual needs:

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work

  • Medical, Prescription Drug, Vision, and Dental Insurance

  • Healthcare Savings Account and Flexible Spending Account options

  • LiveWell Wellness Program

  • Employee Assistance Program (EAP)

  • Paid Time Off and Paid Parental Leave

Retirement and Protection – Helping to make the future life you want a reality

  • 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan

  • Company-provided Life Insurance, AD&D, Short-Term Disability

  • Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

  • Group Legal

  • Identity Theft Protection

  • Auto and Home Insurance

  • Pet Insurance and Discounts

  • Back-up Child & Elder Care

  • PerkSpot Employee Discount Program

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