Job Information
Veralto Customer Success Director, EMEA in Regensdorf, Switzerland
Imagine yourself…
Doing meaningful work that makes a vibrant impact on the world around you.
Owning your ambition and fueling your career growth.
Thriving in a supportive team environment that inspires you to strive for excellence.
Collaborating with a bright, inclusive, global team.
It’s all possible with a role at X-Rite Pantone (http://www.veralto.com/company/x-rite/) , the global leaders in color science and technology.
X-Rite Pantone (http://www.veralto.com/company/x-rite/) , a Veralto (http://www.veralto.com/) company, provides complete end-to-end color management solutions for clients in every industry where color matters. At X-Rite Pantone, you’ll deftly blend the art and science of color to help customers inspire, select, measure, formulate, communicate and match color so that users get color right the first time, every time. And along the way, you’ll build a vibrant career through rich skill-building opportunities, on-the-job learning, and coaching and training that supports your continued development and growth.
Reporting to the Sales General Manager EMEA, the Customer Success Director (EMEA) is responsible for establishing a high-performing, customer-success-driven organization that delivers measurable impact across the full post-sales journey. This role will drive operational excellence, strengthen customer relationships, and enhance lifetime value through structured engagement, data-driven insights, and cross-functional collaboration. This position requires regular travel to Prato (Tuscany, Italy), Martinsried (Munich, Germany), and Regensdorf (Zurich, Switzerland) . Preference will be given to candidates based in or within easy reach of these locations.
In this role, a typical day will look like:
Leading a customer-success culture across support and service functions (Order Entry; Application / Training & Installation; Technical Support; and Service Administration)
Improving the end-to-end post-sales experience and reducing escalations.
Driving clear ownership of customer issues, defining and tracking KPIs (CSAT, NPS), and using insights to improve performance.
Enhancing systems and data quality (ERP, Salesforce) to increase efficiency, renewals, and communication.
Building strong relationships with key accounts while partnering with Sales and Marketing to drive adoption, retention, and long-term value.
Applying continuous improvement methodologies to optimize processes and scale Customer Success operations across EMEA.
Ownership and reporting of Color Training revenue streams, including performance tracking and growth optimization
Oversight and reporting of Service-related revenues, including Repairs, Certifications, and Field Service activities
The essential requirements of the job include:
Bachelor’s degree from a four-year accredited university and MBA
2–5 years of leadership experience in Customer Success or a related function
Demonstrated experience managing post-sales operations and customer lifecycle processes
Strong analytical skills with experience defining and tracking KPIs (e.g., CSAT, NPS, renewals)
Experience working with enterprise systems such as ERP and Salesforce
X-Rite Pantone (http://www.veralto.com/company/x-rite/) is proud to part of the Product Quality & Innovation segment of Veralto (http://www.veralto.com/) (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
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At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.