OneMain Financial Jobs

Job#: 3030846

Job Description:

Program Manager Non Tech 3Remote

60.00hr on W2

Role Overview

The Non-Technical Program Manager (PM3) will play a key execution role within the Global Customer Experience organization, supporting high-visibility initiatives that improve customer and field readiness across the full customer lifecycle.

This is an execution-heavy, cross-functional program role operating in a high-ambiguity environment. The PM will own the operational bridge between program design, engineering partners, readiness audiences, and scaled rollout.

This is not a technical product manager role.

Typical Day in the Role

• Partnering with cross-functional stakeholders to drive program readiness and execution
• Managing workback plans, operating rhythms, and milestones
• Developing high-impact PowerPoint materials and executive-ready presentations
• Preparing and delivering program updates to stakeholders, leaders, and partner teams
• Supporting rollout, validation, and feedback loops across multiple audiences

Core ResponsibilitiesProgram Execution & Workback Management

• Own integrated workback plans across readiness, validation, communications, and launch milestones
• Lead operating cadences (daily/weekly stand-ups, readiness checkpoints, review forums)
• Track dependencies, risks, and blockers; proactively surface tradeoffs and recommendations

UAT & Validation Ownership

• Plan and execute UAT programs end-to-end
• Define validation phases and manage ring-based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2)
• Coordinate participant onboarding, access, instructions, and logistics
• Capture feedback in structured, actionable formats (loops, readouts, recordings, artifacts)

Ring Deployments & Iterative Rollout

• Manage phased rollouts with clearly defined entry and exit criteria
• Coordinate office hours, follow-ups, and iteration cycles
• Maintain centralized tracking of issues, feedback, and resolution status

Engineering-Adjacent Program Management

• Partner closely with engineering teams to align expectations, timelines, and feedback loops
• Translate field and user feedback into prioritized, actionable inputs
• Help sustain an engaged pilot or validation community

Readiness & Enablement Operations

• Coordinate readiness activities including drills, training assets, communications, and launch preparation
• Manage readiness logistics (publication workflows, compliance sign-offs, learning system handoffs)
• Ensure deliverables are complete, clear, and publish-ready for target audiences

Cross-Functional Orchestration

• Act as connective tissue across program leadership, CX, learning partners, vendors, and engineering
• Maintain shared artifacts and tools (Planner, SharePoint, Teams, Loop) with clear ownership and status
• Align messaging, timelines, and execution across parallel initiatives

Required Qualifications

• 5--7 years of program or project management experience
• Proven ability to operate effectively in fast-paced, ambiguous environments
• Experience managing UAT, pilots, or phased rollouts
• Strong cross-functional leadership skills without direct authority
• Excellent written and verbal communication skills
• Strong organizational skills, attention to detail, and ability to manage multiple workstreams independently
• Advanced PowerPoint creation and presentation experience
• PMI or PMP certification preferred

Preferred Experience

Ring-based or exp