Job Information
Phoenix Technologies Inc. Director of Customer Engineering Program Management in Redmond, Washington
Responsibilities: Plan, initiate, and manage information technology (IT) projects of company products and customer projects. Provide technical oversight and drive engineering resource arrangement. Plan, strategize, and execute based on customer requirements and schedule, and manage engineering processes until delivery. Triage issues from product development and customer request, determine severity, and prioritize multiple product releases per customer base. Identify issues and isolate possible impacts of issues. Define mitigation strategies for potential and existing issues. Track deliverables and customer milestones, working with support teams to ensure quality and timely solutions that meet customer expectations. Liaison between QA and R&D engineering teams to achieve effective solutions and validation results that meet customer technical expectations. Liaison with customers to ensure alignment with customer expectations and concern plans and resolutions. Provide regular and accurate project status, including issues and issue resolutions to upper-level management and customer relationship owners. Engage with technology partners to understand their technology roadmaps. Provide reviews and recommendations for feature enablement requirements and potential product enhancements. Lead regular cross-regional meetings and report across global engineering and support teams to ensure consistency in project execution and customer satisfaction.
Employer will accept any suitable combination of education, training or experience.
Job Requirements: Master's degree in Project Management, Computer and Information Systems, Software Engineering, or related field (or foreign equivalent) and two years of experience in the job offered, Project Manager, Account Manager, or related occupation.
Alternatively, Employer will accept Bachelor's degree in Project Management, Computer and Information Systems, Software Engineering, or related field (or foreign equivalent) and five years of experience in the job offered, Project Manager, Account Manager, or related occupation.
Specific Requirements: Must have experience in the following:
- Computer systems and technologies such as BIOS, UEFI, and processor architecture.
- Project management of client and server products.
- Managing low-level technical projects, including hardware and firmware solutions.
- Managing development of complex software solutions composed of multiple disparate components interacting through both industry standard and proprietary interfaces.
Developing and maintaining successful customer relationships.