OneMain Financial Jobs

*Benefits *

[ U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. ]{segoe="" ui",="" tahoma,="" sans-serif"=""}Summary of Position:

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.

Essential Functions:

• [Deployments of new computer hardware or moves, and existing computer operating system upgrades]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Remote and basic desk-side technical support including remote control of end-users' devices]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Working independently to troubleshoot all support requests and follow escalation policies]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Participating in testing, documentation, and implementation of assigned projects]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Some projects may involve travel to sites throughout the state, and/or nationwide]{segoe="" ui",="" tahoma,="" sans-serif"=""}

Competencies:

[Ensures Accountability]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Tech Savvy]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Communicates Effectively]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Values Differences]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Customer Focus]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Resourcefulness]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Drives Results]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Plans and Prioritizes]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Decision Quality]{segoe="" ui",="" tahoma,="" sans-serif"=""}

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