OneMain Financial Jobs

Benefits

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. 

Summary of Position:

[The Accountant Receivables III is responsible for independently managing high-volume and high-complexity customer accounts, resolving escalated issues, and ensuring payment and billing accuracy. This role requires advanced research and problem-solving skills, extensive customer communication, and coordination with multiple internal departments to address disputes and process gaps. The Specialist III serves as a subject matter resource for the AR team, assisting with training, providing guidance on complex cases, and supporting the AR Supervisor in process improvement initiatives.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

Essential Functions:

• [Manage a portfolio of high-volume and/or high-complexity customer accounts, including invoice distribution, payment posting, and account reconciliation.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Serve as the primary point of contact for escalated payment, billing, and dispute issues.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Conduct in-depth research to resolve complex account discrepancies, coordinating with multiple internal departments and external stakeholders.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Communicate regularly with customers to negotiate payment arrangements, resolve disputes, and maintain positive relationships.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Monitor customer account trends to identify potential payment risks and escalate concerns to the AR Supervisor or Manager.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Maintain detailed and accurate account notes, documenting all communications, agreements, and actions taken.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Validate and analyze aging reports for assigned accounts, recommending actions to improve collection outcomes.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Provide guidance, training, and support to AR I and AR II team members on handling complex cases.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
• [Assist the AR Supervisor in process improvement initiatives and in implementing best practices across the AR team.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

Competencies:

[Ensures Accountability]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Tech Savvy]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Communicates Effectively]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Values Diffe ]{segoe="" ui",="" tahoma,="" sans-serif"=""}