Job Information
New Directions Youth and Family Services Transporter(Permanency) in Randolph, New York
Job Title: Transporter
Department: Residential Services (Permanency)
Position Summary
The Transporter provides support to the Residential Program by transporting youth and families for a variety of needs, including home visits, activities, court appointments, tours, and emergency situations. This role also supports permanency-related services, including visitation coordination, supervised visit support, and family engagement. When not transporting, the Transporter may assist with visit supervision, visit room preparation, or provide Youth Support Specialist coverage within the residential suites. This role supports youth safety, connection, and continuity of care through dependable transportation and engagement.
Department
New Directions’ Residential Services programs offer supportive, trauma-informed environments for youth, focusing on safety, emotional growth, and constructive family connections. Within the Permanency program, Transporters play a key role in supporting family visitation, permanency planning efforts, and youth engagement through reliable transportation and supervision.
Agency
New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.
Pay and Benefits
Starting Pay: $19.04 – $20.00 per hour (based on education and years of relevant experience)
Paid Time Off: 3 weeks of PTO in the first year
Holidays: 14 paid agency holidays
Insurance: Access to medical, dental, and life insurance
Retirement: 401K with up to 3% agency match
Additional Perks:
Paid training and certification opportunities
Verizon discount
Eligibility for loan forgiveness programs
Hours/Schedule
Flexible. Primarily weekday days, with occasional weekends.
Location
Randolph, NY
Professional Development Opportunities
New Directions invests in developing future leaders through training, supervision, and internal advancement opportunities.
Position Specific Duties/Responsibilities
Transport youth to activities, home visits, and other scheduled appointments.
Provide transportation to court, airports, and other designated locations.
Transport youth and families to agency campuses for tours and admissions.
Provide guided tours of residential and school facilities as needed.
Assist with transportation for medical appointments when approved by a supervisor.
Ensure agency vehicles are fueled and maintained; complete vehicle logs and work orders.
Assist with tours when intake staff are unavailable.
Travel (including flights) to or from NYC to supervise youth during transitions.
Pick up new youth entering the program from court or designated meeting locations.
Permanency-Specific Responsibilities:
Support family visitation, including scheduling, coordination, and supervision assistance.
Maintain cleanliness of visit rooms, including sanitizing toys and shared spaces between visits.
Assist with or support coached visitations and family engagement activities.
Provide support during permanency-related events such as Family Fest, Heart Gallery, or adoption-related activities.
Check in with youth and families during visitation periods, including weekends.
Assist youth with tasks such as obtaining identification, documentation, or attending college-related appointments.
Support youth with life books or family finding activities as needed.
Provide Youth Support Specialist coverage when not transporting.
Maintain required certifications, including TCI and First Aid/CPR.
Report all mandated incidents to appropriate authorities.
Attend all required training, in-service sessions, and supervision meetings.
Perform additional duties as assigned.
Knowledge, Skills, and Abilities
Ability to work effectively with youth, families, staff, and community partners from diverse backgrounds.
Ability to respond calmly and professionally in a variety of situations.
Strong communication skills across written and verbal formats.
Ability to be flexible, adaptable, and collaborative.
Valid NYS driver’s license, adequate auto insurance, and compliance with agency driving policies.
Ability to pass an annual physical for Category 3 job classification.
Adherence to agency safety and health standards.
Qualifications
High school diploma or GED required.
Driver’s License required.
Experience working with youth or families preferred.
We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.