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Summary About the position: This position is Non-appropriated Fund (NAF) and is located at the Ramstein VAT & UTAP Office. This position may offer logistical support. Supervises, manages, and directs the largest Value Added Tax (VAT) Office in Europe including the VAT and Utility Tax Avoidance Program (UTAP), servicing the entire Kaiserslautern Military Community and outlying areas. Responsibilities Supervises, manages, and directs the largest Value Added Tax (VAT) Office in Europe including the VAT and Utility Tax Avoidance Program (UTAP), servicing the entire Kaiserslautern Military Community and outlying areas. Ensures legal and regulatory requirements are compliant with Status of Forces Agreement (SOFA). Makes determination on customer eligibility, purchase and registration issues associated with VAT and UTAP program, and interfaces frequently with the Army, the executive agent of the program, to ensure compliance. Tracks delinquencies and liaisons with accounts receivable for collections and resolution of utility customer issues. Determines and executes, educational outreach strategy including use of public affairs, marketing, base intro and exit briefings and meetings to discuss VAT and UTAP processes with host nation vendors. Educates the public on procedure, policy, functions, advantages, and office operations. Oversees the opening and closing of the facility daily, accounting for all funds, preparing daily paperwork and ensuring internal controls are compliant with AF directives. Accurately balances several subsidiary accounts monthly. Completes annual Internal Controls checklist. Analyzes and corrects variances by end-of-month deadline. Performs quarterly surprise cash counts, property inventories and other required reviews. Ensures all financial documents are current and in accordance with the Air Force Instruction (AFI) Reviews monthly operating statements to include payroll, leave, supplies, and expenses. Facilitates meetings with various utility companies to establish and review contracts and encourage favorable relations. Responsible for supervisory personnel management to include customer service and process training, payroll, grievances, annual reviews, leave requests, appraisals, promotions, annual awards, employee selection and termination, counseling, and disciplinary actions. Budgets and plans for capital requirements, operating budgets and supply requisition to ensure uninterrupted service. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12900020 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/18/2026 The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent. Business Based Action Family Member Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Knowledge of principles and techniques pertaining to the management of a Value Added Tax (VAT) and Utility Tax Avoidance Program (UTAP), including joint USAREUR/USAFE regulation 176-1 governing German Value Added Tax (VAT) Relief. Working knowledge of manager level accounting, budgeting, timekeeping and operation of a non-appropriated fund operations. Ability to communicate clearly and effectively both orally and in writing. Knowledge of Microsoft office programs and databases. Cashier and customer service experience to include external and internal customers. Demonstrated arithmetic aptitude and ability. Recommended basic understanding of German language. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. Probationary period may be required. Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible. Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest. LQA is not authorized. Post Allowance is authorized for Regular Full Time employment category. This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions. This position will be eligible for the use of the fitness center, lodging, golf course, bowling center, library, and many other NAF activities. This position may offer logistical support.