Job Information
General Motors GM Envolve Account Executive - Service SER in Raleigh, North Carolina
Job Description
This position does not require employee to be on-site full-time to perform most effectively. This position requires an employee to cover territory visits to customers in a reoccurring frequency.
The selected candidate will assume territorial responsibility in WV, VA, DC, NC and SC and be located within any of the listed States:
• Virginia
• District of Columbia
• North Carolina
• South Carolina
The Role:
The GM Envolve Service team is comprised of highly skilled individuals with expertise in customer relations, product problem resolution, and sales support. This group consists of both field and central office employees and is responsible for meeting the service needs of high-volume fleet customers. The GM Envolve Account Executive Service is the key GM service support contact to high volume fleet customers. The overall objective is to minimize vehicle downtime to maximize the value of GM vehicles in the customer’s fleet.
The Account Executive - Service is expected to meet or exceed customers’ expectations by ensuring that their customer’s service needs are being met. The primary function of this job is to support the GM Envolve sales teams in removing roadblocks that may prevent future sales to GM Envolve customers.
What You’ll Do (Responsibilities):
Establish positive, productive business relationships with Fleet accounts
Provide prompt service support for accounts to minimize vehicle downtime
Establish productive working relationships with internal and external resources
Conduct frequent joint fleet sales contacts with respective Account Executive Sales and Commercial District Sales Managers
Support local field sales activities and trade shows
Provide interface support between retail dealerships and fleet customers
Establish GM Warranty In-Shop agreements with key accounts and administer warranty expense
Provide Dealership service readiness feedback and support Techline products at GM Dealerships and other authorized facilities including certain GM Fleet accounts
Maintain a close working relationship with GM District Managers Parts & Service to review vehicles in repurchase jeopardy and seek creative method to avoid buy-back
Provide third level, on-site support to resolve automotive technical and Techline issues as raised
Holds themselves and others accountable for demonstrating GMs values and cultural behaviors
Yours Skills & Abilities (Required Qualifications):
Bachelor’s degree or equivalent job experience required
5+ years B2B sales and/or account management experience
Skilled in the use of Microsoft Word, Excel, PowerPoint
Travel required. Must be able to travel up to 50%-75% within assigned region
What Can Give You a Competitive Advantage (Preferred Qualifications)
Ability to build strong relationships and influence business partners
Strong organization and planning skills
Ability to balance conflicting priorities while maintaining effectiveness
Outstanding oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly
Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization, comfortable with ambiguity
#LI-JT2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
The selected candidate will be required to travel at least 50% or more on a frequent basis.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
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We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
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Our Culture
How we hire (https://search-careers.gm.com/en/how-we-hire/)
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