Job Information
HSBC MGR - PROCESSING in Quezon, Philippines
MGR - PROCESSING
Brand: HSBC
Area of Interest:
Location:
Quezon, National Capital Region (NCR), PH, 1101
Work style: Hybrid Worker
Date: 11 Mar 2026
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager – Processing – Payment Services.
Global Payments Service Operations supports processing and other high-end payments-related activities for multiple business entities across the group. Global Payments Service Operations serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. Several differing platforms are used for different business regions. The fact that the large payments transactions expose substantial financial/reputational risks to the Bank. The employees are required to ensure accuracy by correctly interpreting and acting on the Payment Instructions and ensure that tasks are prioritized, processed, governed, and completed in accordance with agreed procedures.
The Manager role is a key member of Global Payment Services team who will provide support to the onshore team on strategic initiatives, governance, people engagement, process management, escalation handling, management information / insights, and cost / service performance oversight. The role holder will work closely with colleagues within the GSC Philippines and Global GSC Payment Services construct, other Digital Business Services (DBS) and Global Functions. The role holder may have some specialized process level responsibilities and unique tasks that may be analytical and representational in nature.
Objectives
Leads the overall operations of the Payment Services department, ensuring efficient, accurate, and compliant processing of all payment transactions (e.g., fund transfers, clearing, settlements, digital payments).
Ensures adherence to regulatory requirements, central bank guidelines, and internal risk & compliance policies related to payment processing.
Accountable for service level agreements (SLAs), turnaround times, and operational performance metrics.
Manages risk controls, fraud mitigation measures, and exception handling processes to safeguard financial transactions.
Drives continuous process improvement initiatives to enhance customer experience, reduce errors, and improve turnaround time.
Partners closely with relevant teams (eg. Digital, IT, operations and compliance teams) to support enhancement and new payment product launches
Develops team capability through coaching, succession planning, and performance management.
Acts as escalation point for complex client issues involving high-value or sensitive payment transactions.
Supports strategic initiatives such as digital transformation, automation (e.g., straight-through processing), and migration to new payment platforms.
Ensures business continuity readiness for payment operations, including contingency planning and disaster recovery coordination.
The Role holder needs to participate in governance forums for respective processes to discuss and highlight issues with key stakeholders and business areas.
Principal responsibilities :
Evaluate feasibility, identify opportunities to improve efficiency and reduce cost, identify defects and generate practical solutions.
Lead cross-site, cross-cultural project working groups and handle escalations and liaise with the Business Area as necessary.
Undertake cost benefit analysis, where applicable, to justify changes and recommendations.
Manage risks and issues throughout the project.
Be an effective Change Agent – lead and manage change, support pilots and testing of new systems/processes.
Ensure delivery within published timelines and realize agreed benefits.
Ensure accuracy by correctly interpreting and acting on the Payment Instructions.
Drive and implement the yearly AOP plan for the section that maximizes capacity utilization.
Overall supervision and control of the process performance via process improvement initiatives along with strengthening the controls for the processes.
Establish and maintain effective relationships with customers and business partners. Understand customer goals, concern and effectively manage expectations by identifying areas of service improvements.
Stakeholder management – act as focal point for dissemination of timely and accurate information related to the project, apply standard and customized communication approaches.
Ensure timely communication and updates are sent to the customers highlighting status, progress, risk, issues along with possible recommendations.
Have a tight control on Operational losses, potential frauds through strong internal audit and Staff feedback mechanisms.
Proactively escalate to Line Management any issues / transactions that would impact service delivery or potential loss to the bank.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.
Requirements:
Knowledge
Team/Project Management Skills - Planning, organizing and prioritization skills.
Excellent spoken communication skills – clear, unambiguous and customized to suit the audience.
Excellent written communication skills – ability to generate business reports to suit all audience. The reports should be coherent, accurate and should help senior management decision making
Ability to communicate and negotiate with colleagues across all levels globally – from processing staff to senior management.
Effective leadership skills – to be able to lead and influence a large group of people, who will not have a formal reporting relationship with the individual.
Experience of leading large teams in the past.
Excellent inter-personal skills.
Analytical skills – to be able to document process flows, analyze and identify areas for improvement.
Numerical ability – to interpret large volumes of Data and MI, and use the data to make required decisions and recommendations.
Ability to co-ordinate with multiple stakeholders, and get necessary decisions taken within desired timelines.
Thorough and methodical approach.
Ability to meet tight deadlines.
Quick to embrace and adopt Change, in a dynamically challenging environment.
A good team player.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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