Job Information
HSBC Customer Service Executive in Quezon, Philippines
Customer Service Executive
Brand: HSBC
Area of Interest:
Location:
Quezon, National Capital Region (NCR), PH, 1101
Work style: Hybrid Worker
Date: 20 Apr 2026
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62
countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
The jobholder has the responsibility to provide support to team leader, adhere to company policies and standards set by Global Resourcing, and UK Mortgages. We are currently seeking an experienced professional to join our team in the role of Customer Service Executive – Lending Services
In this role, you will:
To undertake the daily operation of the departmental processes within the department to agreed levels of accuracy and efficiency, whilst providing a high level of quality customer service.
To liaise with work colleagues in the GR sites as well as colleagues throughout CLBS when needed.
To be a point of reference for the department processes when faced with customer of internal queries, able to handle inbound or outbound calls to address customer concerns.
The jobholder does not have any direct reports and is required to seek authority regarding operational losses, goodwill etc. through the Team Leader and Line Manager as appropriate..
To be successful in this role, you should meet the following requirements:
Failure to ensure that the work is completed within pre-determined service levels and in accordance with bank procedures will quickly result in deterioration in the service, a severely increase the financial risks which are inherently high due to the nature of the business undertaken.
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
The job holder is responsible for: Ensuring adherence to the Group Compliance Policy, as appropriate the role.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
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Issued by HSBC HDPP