Job Information
Cognizant PE-Customer Service PR in Quezon City,NC-Ugong Norte, Philippines
Job Summary
Join our dynamic team as a Customer Service Representative where you will play a crucial role in enhancing customer satisfaction and operational efficiency. With a focus on providing exceptional service you will be responsible for addressing customer inquiries and resolving issues promptly. This hybrid role offers rotational shifts ensuring flexibility and a balanced work-life experience.
Responsibilities
Address customer inquiries with professionalism and empathy ensuring a positive experience.
Resolve customer issues efficiently contributing to overall customer satisfaction.
Collaborate with team members to enhance service delivery and operational processes.
Utilize customer feedback to identify areas for improvement and implement solutions.
Maintain accurate records of customer interactions and transactions.
Provide timely updates to customers regarding their inquiries and resolutions.
Assist in developing strategies to improve customer service quality and efficiency.
Support store operations by coordinating with relevant departments for seamless service.
Monitor service metrics and report on performance to drive continuous improvement.
Adapt to rotational shifts ensuring coverage and availability for customer needs.
Engage in training sessions to stay updated on product knowledge and service techniques.
Contribute to team meetings sharing insights and suggestions for service enhancement.
Foster a positive and collaborative work environment promoting teamwork and mutual respect.
Qualifications
Demonstrate strong communication skills essential for effective customer interactions.
Exhibit problem-solving abilities crucial for resolving customer issues promptly.
Show adaptability to rotational shifts ensuring flexibility in work schedules.
Possess basic knowledge of store operations beneficial for supporting service delivery.
Display attention to detail important for maintaining accurate records.
Have a customer-centric mindset vital for providing exceptional service.
Show willingness to learn and grow within the customer service domain.
Certifications Required
Customer Service Certification Store Operations Training
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.