OneMain Financial Jobs

The Third Party Support Analyst is responsible for the planning, administering, executing and communicating information to our advisor and third party administrator partners. This role maintains and updates records and databases in accordance with prescribed formats and system requirement. This role also works with partners to ensure that documentation submitted can be processed and may periodically be required to perorm walkthroughs of our website or provide assistance with other elements of our product(s) . This is a customer facing role.

Position Responsibilities:

• Support onboarding and underwriting of new cases, including setup of firm/representative compensation and fee structures; ensure timely processing of individual and bulk payments

• Review and validate all documentation for compliance with John Hancock Retirement Plan Services guidelines and applicable federal/state regulations

• Assess agreed pricing against plan specifications; determine if additional client documentation is required due to pricing or representative changes Identify compliance issues, recommend resolutions, and escalate to management/internal partners as needed; proactively follow up on incomplete/non-compliant items

• Build and maintain strong relationships with internal and external stakeholders by responding to inquiries (phone/email), providing updates on case submissions, and supporting firm-level activities (mergers, acquisitions, transfers)

Required Qualifications:

• College/university graduate in a medical or health science field; underwriting or life insurance experience preferred but not required

• At least one year tenure in current role (for internal candidates), with no attendance issues or disciplinary actions

• Meets job expectations and passes all performance metrics in current unit

• Proficient with job-specific applications and Microsoft Office

Preferred Qualifications:

• Strong communication skills (verbal/written), customer-centric mindset, and collaboration; able to work independently and in teams with a positive, accountable attitude

• Excellent organization, analytical/critical thinking, decision-making, and problem-solving skills; strong attention to detail and compliance-minded

• Ability to multitask and prioritize in a fast-paced environment while meeting service standards for quality and productivity; fast learner and adaptable to change

• Proficient typing/keyboarding; demonstrates initiative for continuous learning and accepts new challenges (extra-miler)

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .

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