Job Information
Manulife Senior Platform Technical Analyst in Quezon City, Philippines
Join our team as a Senior Platform Technical Analyst and play a strategic role in ensuring the stability, scalability, and continuous enhancement of our enterprise platforms. As a subject matter expert and trusted advisor, you will lead complex administrative and operational initiatives, drive platform governance, and partner closely with business and technical teams to deliver high‑impact solutions. This role allows you to influence platform strategy while remaining hands-on with advanced configuration, optimization, integration, and support across enterprise-scale environments.
Key Responsibilities
(Responsibilities are not limited to the items below and may evolve based on assignments from the manager.)
Platform Administration & Governance
Provide senior-level administration for JH enterprise platforms (Digital Apps, Frontline Apps, Salesforce, AEM, Amazon Connect) , including advanced user management, security architecture, permission strategies, and governance enforcement.
Define, document, and maintain company standards, best practices, and operational guidelines across platforms.
Production Support & Incident Leadership
Lead incident triage, troubleshooting, and resolution of complex production issues.
Conduct thorough root cause analyses and implement long-term corrective and preventive actions to strengthen platform reliability.
Platform Ownership & Optimization
Own and monitor the overall health, performance, and scalability of assigned platforms.
Perform regular audits, system health checks, and optimization initiatives to reduce technical debt and improve efficiency.
Release & Change Management
Oversee platform releases, including sandbox/environment strategy, deployment planning, impact assessments, and post‑release validation.
Manage certificate renewals, scheduled maintenance, platform updates, and change control processes.
Automation, Configuration & Reporting
Design and enhance advanced flows, automation rules, validation rules, and other configuration components.
Build, refine, and maintain reports, dashboards, and analytics solutions to support operational and strategic decision-making.
Integration & Technology Alignment
Coordinate and oversee integration points, API‑based connections, middleware workflows, and third‑party application upgrades.
Work with IT, developers, and vendors to ensure stable, scalable integrations aligned with enterprise architecture standards.
Technical Leadership & Mentorship
Provide expert guidance to junior and intermediate administrators and support team members.
Conduct peer reviews, promote best practices, and contribute to team skill development and knowledge sharing.
Stakeholder Collaboration
Serve as a liaison between business stakeholders, technical teams, and external partners.
Translate business requirements into scalable platform solutions and contribute to roadmap planning and prioritization.
Environment & Operational Management
Manage sandbox creation, refreshes, cleanup, site/instance switches, and integration monitoring.
Ensure platform operational readiness during business‑critical periods and support continuous improvement initiatives.
Shift & Work Setup
Shift Schedule: EST business hours (8:00 AM – 5:00 PM) / Night Shift PHT
Work Setup: Hybrid — on-site 3 days per week
Location: Quezon City
Required Qualifications
5–7+ years of experience supporting Salesforce and/or other enterprise platforms and applications.
Advanced configuration expertise, including flows, automation, reporting, dashboards, and complex security models.
Strong ability to read and interpret Apex code; hands-on coding experience is a strong advantage.
Proven experience performing platform maintenance, health checks, and release management at scale.
Demonstrated ability to lead incident resolution and perform detailed root cause investigations.
Preferred Qualifications
Experience owning or leading large-scale Salesforce implementations or major platform enhancements.
Strong proficiency in deployment strategies, environment management, and governance practices.
Experience with APIs, integrations, middleware, and third‑party upgrade coordination.
Excellent communication and stakeholder management skills across technical and non‑technical audiences.
Experience mentoring or providing technical leadership to administrators and support teams.
Solid background in incident, change, and ticket management processes (ITIL experience is a plus).
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
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Modalidades de Trabajo
Híbrido