Job Information
Manulife Quality and Operational Risk Excellence Senior Specialist in Quezon City, Philippines
Global Operational Risk & Resilience Oversight is independent risk function that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. Thes departments are responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks.
This position Manager – Quality and Operational Risk Excellence role reports directly to the AVP of ORRO Governance and Risk Program Oversight . This position is part of the Quality & Operational Risk Excellence (QORE) program to execute reviews and validate effectiveness of first line execution and second line oversight and challenge. The role will also provide advise to the first line of defense businesses to ensure that operational risk management tools are effectively used to identify, assess and monitor operational risks.
This position Senior Specialist – Quality and Operational Risk Excellence role reports directly to the AVP of ORRO Governance and Risk Program Oversight. This position is part of the Quality & Operational Risk Excellence (QORE) program to execute reviews and validate effectiveness of first line execution and second line oversight and challenge. The role will also provide advise to the first line of defense businesses to ensure that operational risk management tools are effectively used to identify, assess and monitor operational risks.
The position requires strong understanding of operational and information/tech risk, risks and controls , and solid communication and influencing skills. This position will operate across multiple businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of operational risk program requirements.
Position Responsibilities:
Support the execution of the QORE program activities including validating that the first line effectively executed the risk program requirements (RCSA, Issue and CAP, Scenario and Operational Losses, Data Quality) and validating that the second line performed their oversight and challenge and evidence is sufficiently retained.
Perform thematic reviews across segments and businesses to identify trends and potential enterprise gaps.
Collaborate on the development of final reports and support the sharing and communication of results with key stakeholders to confirm alignment or escalate potential conflicts and concerns as appropriate.
Identify continued enhancements on QORE templates, tooling, and guidelines to ensure that our program continues to be comprehensive.
Required Qualifications:
Minimum 2-3 years of experience in operational risk management or highly related fields such as audit, compliance, etc.
Strong knowledge of technology and cyber risk, as well as operational processes, risks, and controls.
Broad knowledge of financial services/insurance business and related products
High proficiency in MS Office Products and Power BI Dashboard tool.
Strong professional skepticism , detailed oriented with excellent analytical and critical thinking skills.
Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.
Results oriented with a focus on quality , delivering value, and strong attention to detail
Ability to balance priorities and meet deadlines.
Solid written and oral communication skills
Strong influencing skills with the ability to build effective relationships , both within and across divisions
Self-starter with the ability to work with little guidance
University undergraduate degree with a relevant professional designation preferred
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido