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The Procurement Projects and Strategy Support Manager role is part of the GBS Procurement organization and is responsible for managing the dedicated procurement projects, procurement operations strategy, process governance and optimization, and transformation function within GBS Procurement.

Job Summary:

• The role oversees the planning, execution, and delivery of GBS procurement strategic initiatives including procurement focused AI and Automation initiatives, continuous improvements, productivity and efficiency, and all other relevant projects align to GBS Procurement’s key objectives.

• This role will also represent GBS Procurement in Global Procurement initiatives, ensuring representation in these forums as well as ensuring key information and decisions are shared back to the GBS Procurement team.

• This position requires advanced expertise in procurement project governance, policy and process monitoring, data-driven analysis, strategic initiative creation, transformation, and change management.

• This position manages complex end-to-end procurement projects and strategic recommendations that support global procurement transformation. It involves cross-functional collaboration, system design, and change management extending to non-procurement stakeholders.

• The role also acts as a subject matter expert (SME) within GBS Procurement for project governance and reporting functions, ensuring data integrity, accuracy, and quality.

• Responsibilities include documenting and analyzing existing processes, evaluating business requirements, recommending enhancements, and preparing communications and training materials to support adoption of change.

Key Accountabilities:

• Procurement Project Governance & Management: Establish and enforce governance frameworks, approval processes, and compliance checkpoints; oversee project planning, execution, and monitoring to ensure adherence to procurement policies, standards, and strategic objectives.

• Procurement Policy & Process Governance: Establish and maintain governance frameworks for procurement policies and processes; monitor compliance

• Procurement Process Optimization: Identify inefficiencies in procurement workflows; recommend and implement improvements to enhance productivity, reduce cycle times, and ensure compliance with policies and standards.

• Procurement Strategy: Leverage analytics to inform project prioritization, resource allocation, and performance measurement through dashboards and KPIs; design and execute strategic initiatives for operational and performance optimization and digital transformation. Drive innovation through transformation projects and emerging technologies.

• Procurement Transformation & Change Management: Drive end-to-end transformation initiatives across procurement, integrating systems and automation projects; develop and implement change management strategies, including stakeholder engagement, training, and communication plans; lead AI and automation projects to optimize processes.

• Procurement Projects Communication, Collaboration & Stakeholder Management: Clearly articulate business needs and project outcomes; influence and manage stakeholders across functions and geographies; partner with procurement category managers, business units, and all other stakeholders to ensure alignment with organizational goals; maintain proactive communication on project status, risks, and outcomes to senior leadership and key stakeholders.

Requirements:

• Graduate of bachelor’s degree or above.

• Primary experience: 8–10 years of procurement or project management experience.

• Secondary experience: has background in AI, automation, and digital transformation (previous experience / projects can be non-procurement related).

• Language skills: Fluency in English (speaking, reading, and writing).

• Analytical skills: Background in project management, business modeling, management reporting, and strategic analysis.

• Tools: Competent in MS Office, Project Management Tools (MS Visio, MS Project, Smartsheet, etc.).

• Governance concepts: Thorough understanding of data governance, risk mitigation, and compliance frameworks.

• Communication: High-level written and verbal communication skills; ability to translate technical requirements into business terms.

Required Key Attributes:

• Can-do mentality, willing to get things done personally if needed.

• Strong logic and reasoning skills.

• Excellent communicator and problem solver.

• Self-starter, detail-oriented, well-organized, and team-oriented.

• Willing to work on flexible shifts.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

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