Job Information
Manulife Process Design Analyst in Quezon City, Philippines
The Process Design Analyst will be collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business. As a Process Design Analyst, you play a crucial role in executing transformational process changes. You work closely with management teams to identify, lead, and implement process transformation initiatives that directly support the achievement of the organization's strategic goals.
Key requirements for the role:
Deep understanding of Canada Group Benefits Claims processing on Clients II and V3 tool
Interest in process improvement (Six Sigma or prior experience is a nice-to-have, but not required)
If the candidate does not have process improvement experience, we will partner with them and provide on-the-job training as we work through addressing the gaps.
Other Job Requirements:
Relevant experience in process mapping and procedures documentation
Contact center/ Insurance Operations business knowledge and experience
Analytical skills
Understanding of the big picture, impact of issues / changes to the business
Ability to work independently on multiple projects in a fast-paced environment
Proven ability to create and maintain strong relationships across the organization at all levels
Excellent presentation, facilitation and communication skills
Ability to effectively prioritize and manage expectations
On the job you will:
You will be dedicated to supporting Canada Group Benefits Health & Dental Claims. Specifically, this individual will focus on resolving processing challenges between C2 and V3.
Understand, analyze and document processes
Conduct process walkthroughs and fact-finding sessions
Identify process improvement opportunities
Develop recommendations and participate in solutions development
Work hand in hand with Training Teams to understand process changes and update the knowledgebase and/ or process and procedures documentation accordingly
Work on multiple projects at the same time in a fast-paced environment
Provide support for project management activities including planning, scheduling, governance and execution to successful completion.
Commit to self-development towards mastery of LEAN and Agile practices, tools and methodologies, project management principles and industry knowledge
When you join our team:
We’ll empower you to learn and grow the career you want.
We will partner with you and provide on-the-job-training on process improvement and Agile and Six Sigma principles
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .
Modalidades de Trabajo
Híbrido