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Job Summary:

The GB Plan Design Quality Analyst is part of the Operations Integrity Quality team, ensuring adherence to defined processes; client service standards and requirements for new plan setups and amendments.

Key Accountabilities:

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

· Conducts quality reviews of systems coded and documents prepared by Plan Design installation administrators.

· Communicates findings to Plan Design installation administrators and management.

· Identify areas of improvement through trending and analysis.

· Keep informed of changes in policies and processes.

· Initiate process improvements to effectively align team capabilities with current and future need.

· Contribute to calibration sessions to ensure consistency.

· Provide post-training/nesting support to new QA’s such as, but not limited to – auditor’s review, peer audit, question support, root cause and trending analysis

· Assist with rework investigations and help with formulating ideas/initiatives to reduce rework

• Support SOX and SOC audit activities; support Key Risk Reviews and/or Audits (where applicable)

Job Requirements:

Include but are not limited to:

· Candidate must be effective or highly effective in current role

· Must be proficient with GB applications and processes, Plan Design experience would be an asset

· Knowledge of all GB systems such as:

o V3

o Manuconnect (Traditional and Admin Advantage)

o Clients II

o ESC

o Documents

o CPM

· Knowledge in MS Office Applications (Word, Excel, PowerPoint).

· Strong technical, analytical, organizational, and problem-solving skills.

· High level of accuracy, attention to detail and ability to exercise flexibility and judgement.

· Ability to prioritize and act with a sense of urgency where applicable.

· Self-directed, self-starter, and motivated with the ability to work with minimal supervision.

· Ability to effectively communicate and negotiate with tact and diplomacy (written and verbal); listen and consider ideas of others.

· Flexible to change, motivated to learn, and challenge the status-quo.

· Proven organization and time management skills.

· Propensity to understand and mitigate risk.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .

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