Job Information
Manulife Operations Risk & Controls Governance Manager in Quezon City, Philippines
Within the Operations L1B team structure, the role of Manager, Operations Risk & Controls Governance is responsible for the following:
Assist the Regional Ops L1B team to implement the initiatives and activities to operationalize the Operations L1B agenda across Asia.
Work with markets to understand existing processes, identify and assess risks and controls, detect and remediate gaps.
Advise/challenge markets to optimize controls and close gaps with the desired Asia Ops Risk Governance frameworks.
Position Responsibilities:
Assists in initiatives or BAU work which drives controls improvement program across Asia.This would include, but is not limited to:
Support Operations Line 1B initiatives such as but not limited to Controls Testing, Risk and Control Self-Assessment (RCSA), Complaints Analysis, Gap Analysis and Framework implementation, Audit Preparation
Planning, organizing and implementing Operations L1B initiatives to improve risk & controls governance across the Asia segment.
Performing detailed analysis of current process and controls against required improvements, including using data analytics to identify gaps/issues/trends that should be remediated to strengthen the governance of operations risk.
Evaluating findings, uncovering areas for improvements
Leading reviews of business processes and developing optimizing strategies
Conduct meetings and workshops to present ideas, gather information, brainstorm and identify solutions.
Effectively communicating insights and plans to cross-functional teams and management.
Documenting, communicating, and reporting of information received, actions taken, outcomes.
Updating playbooks, etc. with the changes in processes.
Assist to coordinate risk and control project activities and promote good practices and share intelligence (e.g., fraud trends).
Other assignments as and when required by the Regional Ops L1B team.
Required Qualifications:
University graduate with minimum 5-8 years of experience in Operations Risk Management, or Operations Controls
A solid understanding of core insurance operational processes. Experience working within operations is necessary
Experience in a global and/or regional role is advantageous.
Preferred Qualifications:
Deep understanding of Operational processes and risks and how they can impact the business
Ability to deep-dive effectively into existing processes and controls and to analyze control gaps and work closely with the stakeholders to identify, plan and implement effective controls. Where solutions involve multiple parties (e.g., vendors), it will be necessary to support the country staff to implement the proposed solutions and other steps necessary for the Change Management
Analytical skills, attention to details, curious
Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication
Strong interpersonal skills, with ability to influence stakeholders
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido