Job Information
Manulife Operations Control & Governance Analyst in Quezon City, Philippines
We’re looking for an Operations Control & Governance Analyst to join our GRC team at MBPS. In this role, you are responsible in managing and governing user access by performing access reviews, controls testing, and remediation to ensure least privilege, SoD, RBAC compliance, and audit readiness. It also involves strong stakeholder engagement, clear risk reporting, CAP management, and applying IAM knowledge with strong communication and critical‑thinking skills to improve governance and controls.
Position Responsibilities:
Conduct end‑to‑end access reviews across systems, ACLs, SharePoint, distribution lists, and shared drives, ensuring least privilege, SoD, and RBAC compliance.
Perform controls testing through process walkthroughs and operating effectiveness testing, including sampling, evidence review, and documentation.
Identify control gaps and support the development, execution, and closure of Corrective Action Plans (CAPs).
Collect, validate, and maintain evidence and tracking to ensure audit and regulatory readiness.
Partner with IT/IAM teams to remediate inappropriate access and support Joiner‑Mover‑Leaver lifecycle controls.
Build strong stakeholder relationships and deliver clear reporting on access risks, testing results, themes, and remediation progress.
Apply IAM technical knowledge and strong communication, critical thinking, and proactive problem‑solving to enhance governance and control effectiveness.
Required Qualifications:
3–5 years of experience in operational risk, controls testing, or business operations with exposure to risk methodologies.
At least 2 to 3 yrs Access Management Skills
Exposure with internal or operational audit is an advantage
Bachelor’s degree in Business, Finance, Information Security, IT, or related field.
Preferred Qualifications:
Strong written and verbal communication to be able to communicate complex issues clearly and influence without authority
Critical thinking and ability to identify misalignments or access risks.
Self‑motivated and proactive in identifying process or control improvements.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido