OneMain Financial Jobs

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

JOB DESCRIPTION

Will focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives.

​ Key Responsibilities

• Lead and execute cross‑functional, top‑down Operational Excellence initiatives, including onshore–offshore collaboration when applicable

• Conduct end‑to‑end process discovery, walkthroughs, and deep‑dive analyses for operational and support processes

• Identify, analyze, and quantify process inefficiencies, performance gaps, and continuous improvement opportunities using advanced analytical techniques

• Develop high‑quality deliverables such as process maps, policies, procedures, analytical models, charts, and executive‑level management readouts

• Apply Lean Six Sigma, DMAIC, and other improvement frameworks to design and recommend sustainable solutions

• Support business process owners in implementing agreed recommendations and change initiatives

• Measure, track, and validate benefits realization of Operational Excellence projects

• Build and manage strong working relationships with diverse and senior stakeholders across functions and geographies

• Actively contribute to Operational Excellence communities of practice, forums, and knowledge sharing by providing best practices, case studies, and insights on new tools and trends

• Role‑model organizational values, compliance standards, and governance policies at all times

Job Requirements

• Strong expertise in Operational Excellence, process improvement, and problem‑solving methodologies

• Ability to independently manage complex improvement initiatives with minimal supervision

• Advanced data analysis and statistical problem‑solving skills, including use of related tools

• Proven ability to influence and engage senior stakeholders through clear communication and data‑driven insights

• Excellent verbal, written, and presentation skills

• Comfortable working in cross‑functional, matrixed, and multi‑geography environments

Experience

Minimum Requirement:

• At least 3 years of combined experience in operational management, support functions, or leading process and performance improvement projects within the insurance and/or BPO industry

• Minimum 2 years of hands‑on application of Operational Excellence, problem‑solving, and project management methodologies (e.g., Lean, DMAIC, Data Analysis, Agile, Scrum)

• At least 2 years’ experience participating in or leading process and performance improvement projects as a Business, Process, or Data Analyst in customer service, back‑office, or shared services environments

• Demonstrated experience in managing project stakeholders, including facilitating meetings, delivering formal presentations, and developing status reports

Desired:

• Management consulting experience

• Experience participating in process & performance improvement projects for key support functions such as: recruitment, training, quality, customer experience management, forecasting, capacity planning, scheduling, real-time management, transitions, SLA Management, Client Management, Reporting, etc.

• Project management experience Familiarity with commonly used BPO back-office tools and systems

• Experience working with stakeholders across different geos, i.e., North America, Canada, Asia

• Experience working remotely, i.e., staff working from home or working with colleagues located at other geo locations

Knowledge & Skills

Minimum Requirement:

• Knowledge of Insurance operations

• Knowledge in Back-Office Operations

• LEAN Six Sigma Greenbelt Trained

• Knowledge of operations management

• Advanced MS Excel skills

• Advanced PowerPoint skills

• Use of statistical tools for data analysis

• Ability to conduct end to end process discovery & walkthrough sessions

• Ability to identify process and/or performance gaps and opportunities

• Ability to quantify impact of process gaps and/or performance misses and continuous improvement opportunities

• Ability to conduct advanced data analysis and create charts

• Ability to develop high quality project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc.

• Excellent communication skills (verbal and written)

• Good interpersonal skills

Desired :

• Project management skills

• Agile Certification

• Scrum Certification

• Strong negotiation and conflict resolution skills

• Experience in a leadership role, i.e., team leader, supervisor, etc.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .

Modalidades de Trabajo

Híbrido