Job Information
IBM Microsoft Dynamics NAV – Functional Support (2) in QUEZON CITY, Philippines
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your role and responsibilities
The role is responsible for providing functional support, incident resolution, and problem management for ERP processes. This includes acting as the primary functional point of contact for business users, handling incidents and service requests, and resolving functional defects. When needed, the role coordinates with developers to implement technical fixes. It also involves identifying recurring issues, conducting root cause analysis, and proposing process improvements, while ensuring compliance with SLA commitments. Additionally, the role contributes to the creation and maintenance of support documentation and knowledge base materials.
Required technical and professional expertise
Strong functional knowledge of Microsoft Dynamics NAV 2009 or 2018 (5-10 years experience on Microsoft Dynamics NAV)
Ability to analyze data issues and functional inconsistencies
Solid understanding of end-to-end business processes
Experience working in ITIL / AMS environments, ideally as L2/L3 application support
Comfortable working with ticketing tools and SLA-driven operations
Clear and structured communication with business stakeholders
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.