Job Information
Manulife Forms Business Analyst in Quezon City, Philippines
Job Summary
This role is responsible for the end‑to‑end development, lifecycle management, and governance of business forms that support insurance operations. The position partners closely with internal clients, vendors, and stakeholders to ensure forms are accurate, compliant, accessible, and user‑friendly. Through strong attention to detail, stakeholder coordination, and documentation management, this role helps ensure business continuity, regulatory compliance, and efficient servicing across end‑to‑end workflows.
Position Responsibilities:
Form Development and Lifecycle Management
Gather, analyze, and document business and client requirements to ensure final forms meet expectations.
Review mock‑ups and provide feedback to ensure designs align with signed‑off requirements prior to development.
Design and develop forms in line with branding, legislative, compliance, and accessibility standards.
Conduct testing for fillable and read‑aloud functionalities to ensure usability and accessibility.
Publish new or updated forms to designated repositories, including internal platforms and client websites.
Initiate form reprints with vendors, secure quotation approvals, and coordinate required production steps.
Provide regular updates to management and escalate issues as needed.
Stakeholder Communication Management
Act as a key liaison between internal customers, vendors, and stakeholders.
Manage and respond to form‑related queries and requests via a centralized inbox or ServiceNow within the 24‑hour service level.
Maintain clear and timely communication to manage expectations and address service questions.
Documentation Management
Monitor form inventory to track usage trends, reprint requirements, and ensure availability of all approved form variations per SLAs.
Apply Records Retention policies to ensure proper archiving of forms.
Seek and obtain client approval prior to archiving forms impacted by retention requirements.
Required Qualifications
Minimum of 2 years of experience in an Operations environment.
Strong understanding of insurance products and processes and how form production impacts clients, servicing teams, and end‑to‑end workflows.
Solid written communication skills.
Strong attention to detail with the ability to identify issues and resolve problems.
Proven ability to build and maintain positive internal and external relationships.
Ability to negotiate, influence, and manage stakeholder expectations.
Ability to support user acceptance testing activities and document workflows and processes.
Working knowledge of Excel, Word, Outlook, and SharePoint.
Preferred Qualifications
Prior experience as a Quality Analyst in an Operations environment.
Experience producing accurate, compliant, and accessible form outputs.
Knowledge of form design standards and accessibility requirements.
Strong analytical skills with a structured approach to problem identification and resolution.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido