Job Information
Manulife Business Process Senior Associate in Quezon City, Philippines
We’re looking for a Plan Design Associate to join our Retirement Operations team at MBPS. In this role, you will support the end‑to‑end administration of Canada Group Retirement plans. You’ll help ensure the accuracy and completeness of client information, process plan-level updates, and contribute directly to delivering seamless experience for our customers. This is a great opportunity to build technical expertise in retirement products, strengthen analytical skills, and be part of a high-performing operations team that supports Manulife’s mission of making decisions easier and lives better.
Position Responsibilities:
Set up new Group Retirement clients and maintain existing plans, including amendments, advisor changes, fund updates, repricing, and plan discontinuances.
Review and process highly sensitive, regulated fund and plan information with accuracy and compliance to guidelines and provincial regulations.
Meet service level agreements by managing multiple cases, validating information, and ensuring timely completion of requests.
Exercise sound judgment when processing cases and conducting thorough quality checks to prevent financial errors.
Identify opportunities to improve processes, accuracy, and team metrics; perform additional duties as assigned by Operations Management.
Required Qualifications:
1–2 years of experience in data processing, BPO, back-office operations, or similar work
Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
Bachelor’s degree in any field (preferred but not required). Undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience
Strong attention to detail, accuracy, and analytical thinking
Excellent verbal and written communication skills
Ability to multitask, manage deadlines, and work with minimal supervision
Willingness to work on fixed night shift
Preferred Qualifications:
Experience with Group Retirement processes or financial services
High attention to detail with strong case management capability
Collaborative mindset with the ability to work effectively with partners and stakeholders
Fast learner with strong problem‑solving skills
Comfortable working in a quality‑driven, compliance‑focused environment
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
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