Job Information
Manulife Application Integration Specialist – Payroll Systems in Quezon City, Philippines
The Application Integration Specialist – Payroll Systems supports the maintenance, and enhancement of integrations between Workday, ADP, and other payroll‑related systems. The position partners closely with Payroll Operations, Integration Developers, Quality Engineers, Support Teams, and external vendors to ensure accurate, timely, and secure transmission of payroll‑critical data across multiple systems.
The ideal candidate brings hands‑on experience with ADP Payroll integrations, foundational payroll process knowledge, and strong analytical and troubleshooting skills. They are comfortable working in a production support environment—coordinating incident resolution, validating data mappings, supporting testing cycles, maintaining documentation, and contributing to process improvements and automation efforts. This role is suited for a detail‑oriented, technically curious individual eager to deepen their expertise in HRIS integrations, payroll interfaces, and secure file‑exchange operations.
Have the skills and experience for the job? Learn more about it below!
Position Responsibilities
Product & Requirement Support
Assist in gathering business requirements and translating them into clear, concise user stories.
Help refine, prioritize, and maintain the product backlog.
Participate in planning, grooming Support team and review stories as needed.
Integration & Technical Coordination
Support troubleshooting of integration issues related to Workday PECI, ADP inbound/outbound feeds, MFT/SFTP file transfers, and vendor file specifications.
Work with technical teams to validate data mappings, file layouts, and integration logic.
Coordinate with ADP and other vendors on interface updates, testing schedules, and change requests.
Testing & Quality Assurance
Coordinate with Quality Engineers , assist in building integration test cases for payroll data feeds, including PECI outputs and vendor transmissions.
Review test cases , validate data accuracy, field mappings before deployment.
Document test results, defects, and corrective actions.
Operations & Support
Work closely with Support Teams that monitor daily integration runs, identify failures. Escalate issues to appropriate support/Payroll teams.
Assist in documenting recurring problems and proposing improvements.
Support payroll operations during cutovers, parallel tests, and audit periods.
Documentation & Process Improvement
Maintain up‑to‑date integration documentation, data flow diagrams, and runbooks.
Help standardize processes related to file exchanges and other payroll vendor interfaces.
Contribute ideas for automation, monitoring alerts, and exception handling.
Work Arrangement
Amenable to work UP Ayala Technohub (Quezon City)
Amenable to work on a hybrid set-up (3x a week onsite)
Amenable to work in night shift (EST) schedule (at times, flexibility required on business need)
Qualifications
Required
3–5 years of experience in HRIS, Payroll Operations, Business Analysis, or Technical Product/Project/Support roles.
Familiarity with ADP platforms, including ADP GlobalView, ADP Celergo, and GlobalMyView ESS.
Comfort with file formats such as CSV, XML, flat files, and basic mapping concepts.
Strong analytical skills with an interest in technical problem‑solving.
Excellent communication, organization, and stakeholder coordination skills.
Experience in IT Production Support, with understanding of Incident, Problem, Release and Change Management processes and practices.
Available during core EST Working Hours with some expectation to be available outside core hours to cover required Ad Hoc support for Project or Steady State deliverables.
Preferred
Basic understanding and exposure to Workday HCM and payroll-related modules (e.g., Workday Payroll, Time Tracking, Core HCM).
Familiarity with Asset and Inventory Management tools (e.g., ServiceNow) and job scheduling tools such as CA 7 Workload Automation.
Experience with MFT/SFTP tools or vendor file transmissions.
Basic SQL or data analysis skills.
Agile/Scrum experience.
Understanding of payroll processes, compliance, and audit controls.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido