Job Information
Ball Corporation Order Management Specialist in Queretaro, Mexico
Primary purpose of the position:
The Order Management Specialist is responsible for endtoend sales order processing for the United States and Canada markets. This role ensures accurate and timely order entry, coordination with internal stakeholders, compliance with commercial and trade requirements, and delivery of highquality customer service. The position plays a critical role in supporting revenue realization, customer satisfaction, and operational efficiency.
Essential Responsible Areas:
Manage the full ordertocash process, including order entry, validation, modification, and closure for US and Canada customers
Review customer purchase orders to ensure accuracy, pricing, terms, and contractual compliance
Coordinate with Supply Chain, Logistics, Credit, Sales, and Customer Service to ensure ontime and complete order fulfillment
Monitor order status, proactively address delays, shortages, or discrepancies, and communicate updates to stakeholders
Serve as the primary point of contact for orderrelated inquiries from customers, sales teams, and distributors
Resolve order issues such as pricing discrepancies, billing errors, delivery concerns, and returns
Support special order requirements, promotions, and customerspecific agreements
Follow internal controls, SOX requirements, and standard operating procedures
Maintain accurate documentation and audit trails for all order transactions
Track and report key order management KPIs
Identify recurring issues and recommend process improvements or automation opportunities
Participate in process standardization and transformation initiatives within GBS or shared services
Position Requirement & competencies:
Bachelors degree in Business Administration, Supply Chain, Finance, or a related field
25 years of experience in Order Management, Customer Operations, Supply Chain, or Shared Services
Experience supporting US and/or Canadian customers
Experience working with crossfunctional and global teams
Strong knowledge of ordertocash processes
Proficiency in ERP systems (e.g., SAP, Oracle). Knowledge of JD Edwards is a must
Excellent communication skills in English (written and verbal)
Strong communication, negotiation, and stakeholdermanagement skills.
Ability to work independently with high attention to detail and a sense of urgency.
Key Competencies
Strong attention to detail and data accuracy
Customercentric mindset
Strategic thinking & business acumen
Analytical and problem solving skills
Communication and conflict resolution
Customer relationship management
Crossfunctional collaboration
Organization and prioritization
Datadriven decision making
Continuous improvement mindset
Equal Opportunity Employer
Minority, Female, Disabled, Lesbian, Gay, Bi-sexual, Transgender and Veterans