OneMain Financial Jobs

Job Description:

The Business Relationship Manager (BRM) is accountable for driving customer excellence and delivering the MGS P&O and MyP&O service portfolios to key segments and Sr. P&O Business Partners. By serving as a strategic bridge between MGS and senior stakeholders, this role is essential in enabling value creation across the organization through effective change enablement and deep customer partnership. Beyond relationship management, the BRM acts as a PMO lead for segment transformations including M&A Integrations, operationalizing complex changes via MyP&O and the OD Transformation framework to ensure the business captures the full benefits of the MGS P&O strategy. The Business Relationship Manager (BRM) team leads the organization in terms of customer excellence by ensuring the seamless delivery of the P&O Operating Model service portfolio. Serving as a strategic ambassador for MyP&O and MGS P&O, this role articulates and advances the unique value of our services to senior stakeholders, including Regional P&O VPs and P&O Heads. By engaging cross-functional teams, the BRM ensures accountability for stakeholder requirements, escalating issues when necessary to drive resolution and continuous improvement. Crucially, the role serves as a trusted advisor on enabling value creation, guiding customers through the best transition pathways for M&A integration and organizational change. Through the clear communication of business decisions and priorities, the BRM ensures that all service requests and initiatives result in a consistent, impactful, and globally aligned customer experience

Key Responsibilities:

Strategic Delivery

• Transformation & M&A Leadership: Serve as the PMO lead for organizational transformations, utilizing the OD Transformation Framework to operationalize service scope, including M&A integration support to seamlessly onboard new business units.

• Enabling Value Creation: Drive joint business planning with global and regional P&O stakeholders to build consistent yet adaptable frameworks that align service delivery with overarching business value.

• Actionable Insights & VOC: Orchestrate the "Voice of the Customer" program to identify service gaps and drive continuous improvement across MGS P&O operations, ensuring high reliability and performance.

• Strategic Project Management: Lead prioritized Enterprise People Strategy projects, providing an end-to-end P&O Operating Model perspective on service expansions and organizational model maturity.

• Escalation & Resolution Architecture: Leverage the "Capture, Escalate, Resolve" process to diagnose recurring issues, building robust systemic solutions that prevent future service outages.

Operational Execution

• Strategic Engagement & Value Creation: Initiate and lead high-impact customer engagement programs across MGS P&O and MyP&O, fostering deeper connections with internal stakeholders to ensure the service model is consistently enabling value creation at every touchpoint.

• M&A Integration & Transition Advisory: Act as the lead for M&A integration support by providing expert advice to customers on the most effective transition pathways, ensuring newly acquired businesses are integrated smoothly and supported through the appropriate P&O service models.

• Predictive Insights & Solutions: Monitor segment-specific dashboards to identify potential issues and anticipate organizational trends, proactively deploying MyP&O expertise to provide tailored solutions that address the unique challenges of each business unit.

• Continuous Improvement & Capability: Synthesize business environment insights and customer feedback to drive continuous improvement initiatives, ensuring MyP&O capabilities and operational flows remain aligned with the Five Principles.

• Key Account & Relationship Management: Serve as the primary Key Account Manager for select global customers and P&O heads, interfacing directly with senior leaders to manage sensitive organizational requests and build a unified "One P&O" community.

Job Specifications /Qualifications:

• Minimum qualification: University degree or equivalent, preferably in HR, Business

• Preferred qualification: Master’s degree -combination of education and experience preferred

• 10 or more years of experience in P&O and HR shared services environment

• Stakeholder & Relationship Mastery: Proven ability to quickly establish rapport and maintain strong customer-oriented partnerships with a diverse range of global and regional stakeholders

• Strategic Problem Solving: Expert in diagnosing, isolating, and resolving complex organizational issues by recommending and implementing high-impact resolution strategies

• Agile Project Management: A results-driven self-starter capable of independently managing multiple high-priority projects and transformations in a fast-paced, evolving environment

• P&O Expertise & Compliance: Demonstrates broad knowledge of HR regulations, policies, and modern practices, ensuring all initiatives are technically sound and compliant

• Digital Fluency & Value Creation: IT-savvy with a keen interest in leveraging technology functionality to drive standardization and enable business value creation

• Communication & Change Leadership: Strong oral and written communication skills with an adaptive mindset that takes initiative in leading change and embracing new ideas.

Qualifications

• Ensures Accountability

• Develops Talent

• Business Insight

• Nimble Learning

• Action Oriented

• Communicates Effectively

• Manages Complexity

• Optimizes Work Processes