Job Information
Eaton Corporation Customer Service Representative in Queretaro, Mexico
Eaton’s Corporate Sector division is currently seeking a Customer Service Representative.
What you’ll do:
The analyst is responsible for supporting Customer Service, eCommerce, Marketing, Operations and Logistics teams. Responsibilities will include, but are not limited to; daily, weekly, and monthly KPI reporting and data analysis, creating weekly and monthly presentations for reporting out of metrics, updating customer service and agent scorecards, C3 administration, requesting new online agent user setups and other adhoc tasks as identified and assigned by the manager. Analysts are expected to be able to work independently as well as able to participate in a team
Job Responsibilities
Interacts professionally with internal and external contacts.
Ensures timely data collection, maintenance, and analysis of daily, weekly and monthly Customer Service reports using SAP, Excel and Power BI.
Daily Customer Service related audits, including but not limited to; auditing of sales orders greater than $10K, duplicate order validations, updating of credits for responsible party and reason code, ship to account validation for dual market customers, pricing validations.
Maintenance of monthly Customer Service report out PPT presentation.
Maintenance of monthly Customer Service and Agent scorecards using Excel.
C3 (Cooper Customer Center) Administration.
Responsible for new Agent User setups for ERP System Access (including requesting of C Numbers, VPN Access, and SAP Access request).
Daily maintenance of orders caught in Deferred Billing.
Additional Adhoc assignments as requested by supervisor.
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Qualifications:
Education level required
Bachelor's degree in Business Administration, International Business, Marketing or Commercial Management or related from an accredited institution.
Years and area of experience required
2 years of experience in customer service
Technical knowledge
• Advanced PC skills (Outlook, Word, Powerpoint and databases)
• Advanced Microsoft Excel – Formulas and Macros
• Knowledge of CRM software and SAP or VISTA
• Strong written and verbal communication skills
• Knowledge of Vista, and Mentor software
• Advanced English proficiency (Ability to speak, read, listen an write)
Skills:
Soft skills
• Detail-oriented
• Strong analytical and problem solving skills
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Team work
Dimensions:
Scope of Responsibilities: Local, regional, etc.
• Orders processed control
• Back Order control
• Expedites
• Completed emails
• Back Order control
• Expedites
• Accuaracy / Quality
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.