Job Information
New Horizon Counseling Center ACT Team Case Manager in Queens, New York
About Us
New Horizon Counseling Center is committed to empowering individuals living with serious mental illness to lead meaningful, independent lives. Through compassionate, community-based care, we provide comprehensive behavioral health services that meet clients where they are.
Position Overview
We are seeking a dedicated and compassionate Case Manager to join our Assertive Community Treatment (ACT) Team. The ACT Team Case Manager plays a critical role in delivering intensive, community-based mental health services to individuals with severe and persistent mental illness. This position involves working collaboratively within a multidisciplinary team to support clients in achieving stability, independence, and improved quality of life.
Key Responsibilities
Provide direct, community-based services to clients, including home visits and outreach
Develop, implement, and monitor individualized treatment plans in collaboration with clients and the ACT team
Assist clients with daily living skills, housing stability, employment, and social integration
Coordinate care with internal team members and external providers, including healthcare, social services, and family supports
Monitor client progress and document services in accordance with agency and regulatory standards
Provide case management using motivational interviewing to help clients to utilize their strengths and abilities to address their problem
Address risk factors such as substance use, poor use of leisure time, and self-doubt by applying problem-solving services
Promote client benefits and income support by escorting consumers to appointments for Medicaid, food stamps, SSI/D, HRA, child support etc.
Provide crisis intervention and support as needed
Participate in team clinical meetings, case conferences, and on-call rotation as required
Other duties as assigned
Qualifications
Bachelor's degree in Social Work, Psychology, Counseling, or a related field (Master's preferred)
Minimum of 6 months experience working with individuals with serious mental illness
Knowledge of community resources and recovery-oriented practices
Strong communication, organizational, and problem-solving skills
Ability to work independently and as part of a multidisciplinary team
Preferred Qualifications
Experience with ACT or other intensive community-based programs
Bilingual skills are a plus
Familiarity with electronic health records (EHR) systems
What We Offer
Competitive salary and comprehensive benefits package
Ongoing training and professional development opportunities
Supportive team environment
Opportunity to make a meaningful impact in the community