Job Information
USTA 2026 US Open Parking Lot Supervisor (Seasonal) in Queens, New York
Who We Are
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 224 million television viewers worldwide, close to 40 million online visits and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team?
Why Work for the USTA?We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
We are seeking a SeasonalParking Lot Supervisor who play an essential role in the US Open guest experience. In this role, you will wear many different hats and have the opportunity to assist and deliver customer service to visitors from around the world. Our team members genuinely enjoy interacting with people, know what it takes to provide excellent customer service.
The Role
Greet and guide all guests in a welcoming and friendly manner
Respond to guest concerns respectfully and calmly
Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
Manage and resolve conflicts by following the USTA policies and procedures
Ensure staff take their appropriate breaks without affecting coverage
Supervise staff to ensure staff follow policies and procedures
Resolve guest issues and complaints by providing the ultimate guest experience
Ensure guests are exiting the parking lot safely
Give directions to guests
Resolve parking lot disputes that occur between guests
Assist the Area Director as required/assigned
Ensure deployment of crew is well thought out according to position, experience, security knowledge, work ethic, and attitude
Walk posts with Area Director to ensure accuracy of coverage
Attend and participate in daily briefing with the Area Director
Provide on-the-job training, coaching, and development to assigned Guest Services staff
Recognize and promote the Employee Recognition Program
Communicate deployment numbers throughout the tournament with the Area Director (all numbers exceeding initial deployment call must be approved by the Area Director )
Monitor two-way radio traffic
Report unethical conduct of Guest Services employees immediately (example: solicitations of tips/bribes, allowing unauthorized access onto grounds without a ticket, unauthorized upgrade of seats and misuse of pass down passes)
Responsible for assisting and participating in area emergency, evacuation plan, and evacuation drills
Possess a high level of area knowledge and the operations associated within the area assigned
Distinguish appropriate credential access and authorized holders
Who You Are
Previous guest or customer service related experience
Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
Available to work for the full duration of the US Open tournament
Must be able to work 12+ hour shifts and be available days, nights and weekends
Willing to work outdoors in various weather conditions and able to stand for extended periods
Personable and proactive team player with excellent communication skills
Remain calm and focused in a fast-paced environment as well as during stressful situations
Previous supervisor experience
Bilingual (preferred)
What We Offer
Compensation: This is a non-exempt position with an hourly rate of $21.00 .
Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday during the US Open, allowing you to enjoy meals on-site during your shift.
Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.
Come One, Come All
We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
Apply Here (https://careers-usopen.icims.com/jobs/4882/2026-us-open-parking-lot-supervisor-%28seasonal%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-336207880)
Refer Here
Join our Talent Community!
Join our Talent Community (https://talent.usta.com/test/talentcommunity/form ) to receive updates on new opportunities and future events.
Posted Date2 days ago(4/6/2026 2:31 PM)
ID2026-4882
CategoryEvent Operations
LocationUS-NY-Queens