Job Information
Teladoc Health Inc Director, Strategic Initiatives, Clinical Operations in PURCHASE, New York
Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens. Summary of Position The Director, Strategic Initiatives, Clinical Operations leads the design, development, and execution of critical strategies within the Clinical Operations team.This role is instrumental in driving transformational initiatives that enhance clinical performance,optimizepopulation health management, andalign withvalue-based care principles in a dynamic virtual and digital health environment. Essential Duties and ResponsibilitiesStrategic Planning and Execution * Collaborate with thesenior leadershiptoidentify, prioritize, and implement key strategic initiatives that advance organizational goals. * Develop detailed roadmaps for clinical transformation projects, ensuring alignment with value-based care and population health strategies. * Lead cross-functional teams to execute initiatives, ensuringtimelydelivery, measurable outcomes, and adherence to quality standards. Transformational Leadership * Drive innovative clinical operations initiatives that enhance care delivery, operational efficiency, and patient outcomes in virtual and digital health environments. * Identifyand implementnew technologies, processes, and care models to improve clinical workflows and outcomes. * Lead changemanagement efforts, fostering adoption of new initiatives across teams. Population Health Management * Oversee the development and implementation of programs aimed at improving population health outcomes, reducing disparities, and managing risk. * Utilize data analytics toidentifytrends, stratify risk, and design interventions for high-need patient populations. * Collaborate with care teams to close care gaps andoptimizepreventive care efforts. Value-Based Care Implementation * Develop and oversee strategies that align clinical operations with value-based careobjectives, includingquality metrics, cost efficiency, and patient satisfaction. * Partner with internal and external stakeholders to enhance care coordination andoptimizeperformance in accountable care organizations (ACOs), Medicare Advantage, and other VBC arrangements. Collaboration and Stakeholder Engagement * Serve as a key liaison between Clinical Operations and other departments, including IT, analytics, finance, and compliance, to ensure seamless integration of initiatives. * Engage with external partners, payers, and regulatory bodies to support organizational goals. * Communicate progress and outcomes of strategic initiatives to executive leadership and other stakeholders. Performance Measurement and Continuous Improvement * Establish KPIs and performance metrics to measure the success of strategic initiatives. * Analyze results,identifyareas for improvement, and implement refinements to enhance impact. * Promote a culture of continuous improvement across clinical operations teams. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory ResponsibilitiesYes. Qualifications Expected for Position * Clinical background or equivalent professional experience in healthcare, population health, or care delivery is required. * 5+ years in healthcare operations, withsignificant experiencein digital health or virtual care environments. * Formal training or certification in project management or process improvement (PMP, CAPM, Lean Six Sigma, Agile, or similar). * Expertisein data-driven decision-making and performance improvement methodologies (e.g., Lean, Six Sigma). * Exc